Keith M. Email & Phone Number

Carlsbad Ca

POSITION SUMMARY: The System Specialist is a professional classification that is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This individual participates in managing and developing activities within the Enterprise Resource Planning (ERP) system. The Systems Specialist also ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values enabling staff and volunteers meet organizational goals. Secondary functions would include Supervisory Control and Data Acquisition (SCADA) configuration; electrical and instrumentation equipment; process controls; monitoring equipment; the Biosolids Environmental Management System (EMS) program; and performing other related duties as assigned.ESSENTIAL JOB DUTIES:• Establishes system specifications by conferring with users; analyzing workflow, access, information,and security requirements; designing system infrastructure.• Establishes system by planning and executing the selection, installation, configuration, and testing server hardware, software, Local Area and Wide Area Networks, and operating and system management systems; defining system and operational policies and procedures.• Performs system monitoring and analysis, and performance tuning; troubleshoots system hardware, software, networks and operating and system management.• Utilizes software associated with Allen Bradley Programmable LogicControllers (PLC’s), and related systems and equipment.• Assists in budget preparation by recommending systems requirements, tools, equipment, contract services, warehouse critical spare parts, and related capital expenditures.• Requisitions parts and materials, contacts vendors for pricing of specialized parts and services, and oversees and inspects work performed by outside vendors.• Supports Biosolids Environmental Management System (EMS) tasks as required.

Greater San Diego Area

Responsible for providing Tier 2 technical support to Earthlink ITS CustomersMonitoring & management of individual/functional support queues and/or incidentsMaintaining a strong working understanding of Company network, systems & cloud architecture used to support the delivery of Earthlink products & services.Participating in customer planning meetings with Incident Managers as required to remediate service related issues and/or requests.Escalating to internal and external teams as required to support complex support issues/requestsWork with customers to verify work performed meets and/or exceeds customer expectations.Provide focused post implementation support to include technical troubleshooting and problem resolutionParticipate in technical support transition meetings with implementation teams and project managers to facilitate seamless hand off during go live phase of contractResponsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Operations Manual.Manage individual work to exceptional customer satisfaction levels at all times.Ensure pro-active and open communications with sales, customer, and operations teams at all times.Maintaining quality service by following department standards and escalation policies.Analytical and problem-solving abilitiesMulti-tasking, organizational, and prioritizing skillsExperience in administrative support capacity of Microsoft environmentsIndustry standard server hardware (HP, Dell, IBM, etc)Microsoft Technologies (SQL, AD, Exchange, Sharepoint, etc)Industry standard networking technologies (Cisco, Juniper, Brocade, etc)Knowledge and understanding of technical infrastructures, including networking and system interdependencies.Advanced Knowledge of VMware, Cloud Workspace/Firewall, Linux, Network, Security, IIS, DNS, SQL, Active Directory and Microsoft Exchange

Greater San Diego Area

• Maintaining a network of over 3000 servers.• Hands-on experience implementing, administrating and troubleshooting network devices• Arista, Cisco Switch 2960, 3500, 3700, 4500 series, Dell force 10 switch configuration.• Strong knowledge of firewall policies, NAT rules, ASA 5500 and PIX firewall configuration. • Remote and site to site vpn tunnels, security contexts and high availability configuration.• Rapid spanning tree,Trunking, EtherChannel and inter-Vlan routing.• Linux, Windows 2008R2/2012/2012R2 System Administration.• SCVMM 2012 Administration.• OS Installations including Hardware/software RAID Configurations.• Hyper V Cloud Administration.• Windows Powershell 3.0,4.0• Troubleshooting server malfunctions and conducting repairs.• Conducted in-depth configurations of Linux Centos Servers. •.Facilities Server monitoring, phone, Email and chat support.• Experience implementing and administrating common TCP/IP – based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.

Miami/Fort Lauderdale Area

• Helped maintain daily sales records and inventory.• Purchased, replenished and maintained supplies as required• Accurately completing customer facing transactions.• Multi-tasking with colleagues to successfully meet customer needs and requests.

Miami/Fort Lauderdale Area

Completed three week intensive Cisco training at the associate level.Completed Six week Microsoft training for the MCTIP certification.

Miami/Fort Lauderdale Area

Accurately completing customer facing transactions.Multi-tasking with colleagues to successfully meet customer needs and requests.

Education record

Bachelor Of Commerce, Economics ,Accounting

Bachelor Of Science, It, Networks Administration