Keith Mcavinue Email & Phone Number

Ireland

Ireland

Existing to serve customers, Ergo has provided IT solutions and services to the private and public sector for over 19 years, building up trusted relationships and helping organisations realise their business goals through the use of technology. With a portfolio of in-house solutions, Ergo has won international recognition and awards such as; ‘Microsoft Partner of the Year’ and ‘ICT Project of the Year’. The company has also been recognised as a ‘Deloitte Best Managed Company’ and a ‘Great Place to Work’.Headquartered in Dublin, with 176 employees, the strength and depth of Ergo’s resources has helped the company develop a reputation for unrivalled service and innovation.For more information on Ergo:Visit our website at www.ergogroup.ieVisit our blog at www.ergogroup.ie/blogVisit our video channel at www.ergogroup.ie/video-channel

Ireland

• To provided day to day technical support for all users and systems with Shionogi Ireland and USA as necessary.• Improve business processes by assisting the users in the use of technology.• Serves as a single point of contact for accepting and owning problems, inquiries, and service requests.• To provide IT user support to users both on and off site.• Configuration, installation, of existing new hardware software across all departments as necessary.• Monitoring backup and recovery processes and coordinating the offsite storage of backups in compliance with disaster recovery requirements.• Performing operations support, daily, weekly, monthly systems checks• Configuration, installation, of existing new hardware software across all departments as necessary.• Creation and maintaining IT SOP’s.Work with US team to work on and resolve global Shionogi Ireland IT issues.

During my time in Killester College I took part in work experience where I was invloved in the following areas:Extensive desktop support to end userRoll out of new VOIP phone systemTroubleshooting Network PrintersPatching Cables in Comm’s roomTelephone and helpdesk supportRemote installation services Setting up new user accounts on Microsoft exchangeBackup and Recovery Producers

Ireland

• Troubleshoot Broadband issues• Provide supervisor with end-of-day reports• Adhere to client confidently • Follow strict security policies• Follow Escalation Producers

Ccna Computer Networking, Computer Science

Leaving Certificate