Keith Mcclain

Keith Mcclain Email and Phone Number

IT Support Analyst at Kaiser Permanente @ Kaiser Permanente
oakland, california, united states
Keith Mcclain's Location
Atlanta, Georgia, United States, United States
Keith Mcclain's Contact Details

Keith Mcclain personal email

n/a
About Keith Mcclain

As an expert in managing several tasks simultaneously, I deem myself efficient in both business and technology fields.

Keith Mcclain's Current Company Details
Kaiser Permanente

Kaiser Permanente

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IT Support Analyst at Kaiser Permanente
oakland, california, united states
Website:
kaiserpermanente.org
Employees:
120876
Keith Mcclain Work Experience Details
  • Kaiser Permanente
    It Support Analyst
    Kaiser Permanente Nov 2019 - Present
    Atlanta, Georgia, United States
    • Database maintenance (PHI scrub, response entries, and maintaining a repository of standard/template responses)• Analyzing data from digital platforms to identify trends in complaints and grievances. Using this data to report on digital experience issues, recommend improvements, and track the effectiveness of implemented changes.• Supports and assists with tracking and developing documentation by entering details of problems, the status of service requests, and resolutions by utilizing the ITSM Ticketing tool, ServiceNow, and HPCHATS.• Respond to complaints within 7 business day SLA.• Work with key stakeholders to investigate, document, and escalate, as appropriate. special national or region-based kp.org issues.• Engage appropriate teams and coordinate KPD efforts to ensure expedited resolution.
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  • Blackstone Consulting, Inc.
    Security Officer
    Blackstone Consulting, Inc. Aug 2012 - Nov 2019
    Greater Atlanta Area
    • Manage daily security operations for client site with over 350 employees; projected to employ over 1,100 employees in less than five years• Operate internal surveillance equipment to monitor key access points in facility of over 160,000 square feet• Perform administrative assignments and reporting as requested by local client• Provide security solutions to protect client, employees, and member’s confidential HIPPA information in accordance with client’s compliance guidelines• Validate parking passes averaging 70 employees each week
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  • Apple
    Desktop Virtual Support Technician
    Apple Aug 2013 - Nov 2013
    Greater Atlanta Area
    • Provided tele-support for maintenance and enhancement of MAC hardware, Apple mobile products, Applications, Pro Applications, and iOS Operating System, averaging 60 calls per day• Delivered support to Authorized Users with operational and technical support and to meet specified service level agreements• Performed installation, configuration, upgrade, repair, and preventative maintenance on software, hardware and/or systems related to Apple products resulting in 96% satisfaction from customers• Provided regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel
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  • Aegis Communications
    Customer Care Specialist
    Aegis Communications Oct 2010 - Jan 2012
    Killeen/Temple, Texas Area
    • Answered inbound calls for Humana plan members & UnitedHealthcare policy holders• Educated customers, providers, and employers about Humana/ UnitedHealthcare products and services• Completed contract forms, and issued service discontinuance orders where applicable• Determined charges for service, collect deposits and payments and/or arranged billing• Maintained records of customer interactions, transactions, inquiries and complaints• Handled private and sensitive member information with professionalism and care
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Keith Mcclain Skills

Leadership Microsoft Office Management Project Management Microsoft Excel Business Analysis Team Leadership Customer Service Strategic Planning Sales

Keith Mcclain Education Details

Frequently Asked Questions about Keith Mcclain

What company does Keith Mcclain work for?

Keith Mcclain works for Kaiser Permanente

What is Keith Mcclain's role at the current company?

Keith Mcclain's current role is IT Support Analyst at Kaiser Permanente.

What is Keith Mcclain's email address?

Keith Mcclain's email address is km****@****nte.org

What schools did Keith Mcclain attend?

Keith Mcclain attended Georgia Gwinnett College, Jones County Junior College, Southeast Lauderdale High School.

What skills is Keith Mcclain known for?

Keith Mcclain has skills like Leadership, Microsoft Office, Management, Project Management, Microsoft Excel, Business Analysis, Team Leadership, Customer Service, Strategic Planning, Sales.

Who are Keith Mcclain's colleagues?

Keith Mcclain's colleagues are Melissa Ghoo, Chaotan Hu, Aaron Mccloud, Pa-C, Aahivs, Robyn Cuz, Cassandra Fields-Hatchett, Jennet Prasad, Aleisha Woods Msn Fnp Cnm.

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