Keith Mcnaught Email & Phone Number

• Supported a 24/7 production work environment• Monitoring of incoming production customer traffic.• Monitored/Ran daily and nightly production on the mainframe.• Analyzed JCL, XML, in-house code and job streams for validity.• Coordinated and executed batch jobs and monthly production deployments.• Performed data extracts for scheduled and ad-hoc requests.• Researched, manipulated and presented data to internal and external customers.• Provided off hours support for production mainframe deployments, and internal/external customers for the Help Desk.• Provided real time support as an Incident Manager/Coordinator for major incidents, running the post-mortems for major incidents resulting in better handling of the information needed for root cause analysis and Knowledgebase articles.• Provided real time support for internal customers as the admin of the infrastructure ticket systems and remote desktop tool.• Approving member of the Change Management Team, working in a rotation of Change Managers to lead the weekly Change Advisory Board meetings. This group governed the corporate IT Change Management process.• Created and maintained monthly corporate reports/metrics, including but not limited to scorecard initiatives, data center access, hardware/software asset management, and ticket KPI’s.

Burlington, Massachusetts, United States

● Traveled to multiple company sites to re-image machines with Symantec Ghost, and then pack them up to be shipped to other branch locations.● Worked off hours in various bank locations performing full equipment refreshes. Including but not limited to blade servers, workstations, card readers and ip phones.● Performed on site hardware updates for workstations for the branch offices, and the call center.● Provided support from the CVS Rollout Center assisting the field service technicians in installing and setting up new blade servers for CVS stores. This also included troubleshooting MoneyGram’s and the pill counting machines.

Warwick, Rhode Island, United States

● Provided housekeeping for patient units, office units, and ancillary hospital office buildings.● Provided patient transport internally in the hospital, transporting for tests, room admission, and room changes within the hospital.● Provided daily linen to the patient and testing units. Bringing in the new shipments each morning, loading up the carts and delivering them to the units, removing the soiled, and getting it packed and ready for pickup the next morning by the vendor.● Provided waste removal from patient, testing, and office unites for disposal.● Bailed cardboard using an industrial bailor for cardboard recycling.● Removed medical waste from patient and testing units within the hospital. The waste was packaged up in the appropriate hazardous waste bins with the accompanying paperwork to be picked up by the vendor for destruction/incineration.

Certificate; Coursework Towards A Two-Year Degree, Computer Networking & Security

Office Applications, Networking Tools & Techniques, Desktop Operating Systems, Servers, Routers & Switches, PC Repair & Support, Advanced.

High School Diploma