Keith Michael Email & Phone Number

London, Gb

Getting to grips with python and writing my first lines of code.

Studying to apply basic analysis of foreign currency exchange to trading.

London, United Kingdom

Responsible for the day-to-day operation of the leisure centre, ensuring the health and safety of staff and customers, and guaranteeing the highest standards of service whilst delivering the business financials agenda. Furthermore, budget management, setting and achieving targets, designing/implementing quality systems, health and safety procedures, and communicating with colleagues and key stakeholders. This includes the allocation of and supervision of staff and resources to enable the smooth operations of the facility. - Building excellent rapport with new and existing clients to ensure repeat business- Emailing quotations- Accounts Management- Being accountable for service area performance, including preparing and monitoring service area budgets, income targets and business plans.- Providing visible leadership to all service area staff, ensuring they are motivated and operate at high levels of both performance and efficiency. - Ensuring the facility is prepared for use in accordance with the planned programme.  - Ensuring that all areas of the facility are maintained to the highest possible standards of safety, cleanliness, security and operational effectiveness and efficiency.  - Providing visible leadership to facility staff, ensuring they are motivated and operate at high levels of both performance and efficiency.  - Contributing to managing the performance and on-going development of staff.  - Maintaining a clear customer focus and high visibility within the centre, proactively developing and maintaining high standards of customer care. - Ensuring compliance with all organisational policies and procedures, including those for finance and revenue protection.  - Supporting other operational departments where appropriate.-Assisting the General Manager in implementing any Management Systems, maintaining all operational standards, records, and financial procedures in accordance with instructions and regulations.

Greater New York City Area

- Liaison between all levels of the business customers - Combination of client care and office duties were the main responsibilities assigned at this establishment.- Experience and understanding of cultural differences in doing business with international colleagues and customers- Providing walk-in clients and existing clients with information whereby they can utilise the space- Delivery of services ranged from making a booking to corporate events- Provide sales training and sales support to all current and new staff- Cash handling - Accurately preparing end of day reports and cash reconciliations- Account management when cash is brought to the office- Supportive communication to all colleagues - Completing all duties including producing addition special reports to managers for their use

Responsible for the running and success of the Store. Ability to motivate and drive the team through targets also to ensure your store is the best it can be. Working alongside the team, coaching and developing them to success by being an example and leading from the front.- Proactively support Store Management to drive store performance across all departments with creative flair- Ensure delivery of the brand is in line with all visual merchandising guidelines- Championing company culture and values as an Ambassador of Sports Direct.com- Promote compliance within the team to adhere to company policies and procedures- Supporting Store Management to Maximise sales and product availability whilst controlling costs- Maximise sales and product availability whilst controlling costs- Delivering high quality of service to customers- Assisted with store inventories - Empowering duties and working closely with team to achieve targets- Senior staff promotion in a matter of weeks due to my go-get attitude- Product specialist where I was able to tailor my service to the customer needs to ensure all sales were closed- Working with HR where I would train new staff alongside the buddy system to ensure they recognise their own potential- A high level of commercial awareness- Target driven with a strong desire to succeed- Able to achieve results through others, by leading and developing the team- Proven track record of building strong working relationships and being able to influence others- Highly organised, structured and proactive approach to meeting deadlines- Able to work well under pressure- Able to communicate at all levels to the highest of standards

London

- M&M's Brand Ambassador - Up-selling to customers to increase revenue- Contribute to the success of the store by driving specific business metrics- Customer Management with excellent customer service- Accounted for all cash during the day- Delivering high level of service to large customer groups- Working alongside a large team to deliver excellent customer service and meet targets- Aiding customers with special needs

Crouch End

-First point of support for personal banking customers-Delivering excellent service to customers, keeping their needs and financial goals in mind at all times-Educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them- Producing detail orientated reports for managers of increase in banking accounts, financial transactions divisions- Managing transactions when assisting customers with payments- Personally dealing with customer complaints- Assisting customers with signing on for new accounts and upselling- Delegating and Training new staff- Monitoring and Improve Performance- Creating strategies to improve services and increase efficiency- Corresponding professionally across the business

London, United Kingdom

- Working with client’s in organizations to help solve challenges and build better business processes. - Able to conduct research and data analysis for consulting projects and produce solutions. - Create trusted relationships with client and working with teams that can identify and anticipates their needs and proposes solutions. - Solving problems, whereby looking for more areas of improvement and continue transforming the client’s organization to meet their goals. - General corporate correspondence office work- Filing away clients sensitive information- Learning to produce reports- Recording minutes of meeting- Using a wide range of office machinery to produce reports whereby creating efficiency in business processes.

Bachelor'S Degree, Business Administration, Management And Operations, Upper Second Class

University institutes are designed to enhance an individual skill by providing them a nurturing environment whereby pointing them.

A Levels, Business Studies, Economics, Ict