Keith Middlebrooke Email & Phone Number

Dallas/Fort Worth Area

Addison, Tx

• Promoted to team lead for the Dallas/Fort Worth critical systems engineers.• Resolved service calls placed by customers in accordance to service level agreements.• Oversee the dispatch, scheduling, and progress of vendors to complete customer repairs.• Schedule preventative maintenance checks for customers and ensure that the equipment and environment are operating within specified parameters.• Responsible for upkeep of customer onsite inventory and provision of inventory summary report to management.• Consult with customers to ascertain solutions to equipment or environment concerns.• Advocate for customer by escalating concerns to the appropriate department.• Coordinate customer timelines for repairs, firmware, patch updates, system installation, system removal, and equipment relocation.

Addison, Tx

•Determined functionality and condition of servers, storage, and switching equipment.•Diagnose and repair IBM, Sun/Oracle, Dell, and HP servers.•Test various units using AIX, Solaris, Linux, or UNIX to ensure all components are functioning without error.•Test Brocade, McData, and Cisco switches to ensure all components are functioning without error.•Test IBM, Sun/Oracle, Dell, and Hewlett-Packard storage arrays and tape libraries ensure all components are functioning without error.•Make certain that all firmware is up to date or at customer specified level.

Carrollton, Tx

•Promoted to lead tech for two major client accounts.•Determined functionality and condition of servers.•Diagnose, repair, and refurbish units.•Image units per client’s request and instructions.

Richardson, Tx

•Determined functionality and condition of servers.•Diagnose and repair nonfunctional units.•Quality control of express exchange laptops.•Image and synchronize client hard drives. •Diagnose and repair Xerox desktop printers.

Carrollton, Tx

•Determine the state and functionality of the server. •Repair and refurbish IBM, Hewlett-Packard, and Dell systems. •Scrub all data on client hard drives by DOD standards.•Properly recycle and/or dispose of non-functional units.

Dallas, Tx

•Project leader for the re-mapping of IP’s for the network.•Monitor and perform diagnostics, problem escalation, resolution and documentation. •Provide first line of support to field technicians for diagnostics or repair issues. •Maintain Nationwide TCP/IP Networks consisting of Satellite up-link, Motorola and Glenayre transmitters, C2010/Reflex Two Way Paging, Glenayre Paging Terminals, R9000 Receiver, Cisco Routers, Gateways, Hubs, CSU/DSU, Telco circuits including DS-0, DS-1, DS-3 and AT&T / MCI WorldCom Frame Relay circuits.

Dallas, Tx

•Monitor and perform diagnostics, problem escalation, resolution and documentation. •Responsible for providing day-to-day monitoring and control of operational NPCS network.•Responsible for problem detection, reporting, isolation, escalation, and resolution of NSC and National Accounts trouble tickets.•Provide technical network information that may affect major market areas to all strategic partners, customer care centers, and all technical personnel up to and including the CEO.

Dallas, Tx

• Manage inbound customer calls.• Resolve billing inquiries or concerns with customers.• Activate or trouble shoot customer’s pagers.• Provide customers with accurate information about products and services.• Working knowledge of Prime, CRM, Windows, Microsoft Excel and Word.

Education record

Music Vocal Education

Activities and Societies: Men's Chorus ChoirStudied Music Vocal Education.

High School Diploma

Activities and Societies: Band and Globe Scholar