Keith Norfleet Email & Phone Number

Tarpon Springs, Fl, Us

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

• Responsible for all IT staff, including hiring/firing staff as needed, conducting performance reviews, coaching staff, and enforcing the organization's policies and procedures.• Created and executed 2–5-year plans/road maps (people, budgets, scope) for future product developments. Oversaw all IT projects, ensuring adequate staffing levels, managing budgets, and providing executive reporting. Ensure proper processes, such as SCRUM, Change Control, Code reviews, etc., are well defined and… Show more • Responsible for all IT staff, including hiring/firing staff as needed, conducting performance reviews, coaching staff, and enforcing the organization's policies and procedures.• Created and executed 2–5-year plans/road maps (people, budgets, scope) for future product developments. Oversaw all IT projects, ensuring adequate staffing levels, managing budgets, and providing executive reporting. Ensure proper processes, such as SCRUM, Change Control, Code reviews, etc., are well defined and adhered to.• The enterprise architect for major technology initiatives and delivery.• Successfully migrated ELM systems to AWS, enhancing security and disaster recovery and achieving substantial cost savings across multiple AZs and Regions in budget. Post-deploy optimization of Amazon Web Services for resource efficiencies, monitoring, security, disaster recovery, backups, tools, etc. Subsequent projects include Infrastructure as Code (IaC), on-demand environments, improved security, etc. • Successfully migrated on-prem Great Plains instances to the cloud via Azure’s Dynamics 365 Business, providing analysis and integration to ELM’s proprietary billing system.• Created a unified architecture and user experience to modernize ELM's SaaS offerings and retire redundant languages/technologies. I achieved economies of scale by leveraging queues with rebus, command and event patterns, state machine, rules engines via C#, and an Angular UI. • Cloud/hardware, service management, patching, desktop support, etc. Ensure and validate the continuity of all systems with operational rigor. DR readiness, meeting exceptionally low RTO and RPO expectations.• Pilot and initial analysis into Artificial Intelligence (AI) /Machine Learning (ML) technologies to enhance reporting and support of student loan processing. Show less

Tampa/St. Petersburg, Florida Area

• Advocated for and successfully implemented cross-organization Agile Scrum methodology, significantly improving cross-departmental collaboration, productivity, and stakeholder satisfaction. Migrated from semi-manual to automated Azure DevOps, with new deployment pipelines (CI-CD), GIT repositories, deployment tools, and controls.• Architected and implemented improved reporting and KPI features for our customers in our applications. Provided a unified reporting architecture for all… Show more • Advocated for and successfully implemented cross-organization Agile Scrum methodology, significantly improving cross-departmental collaboration, productivity, and stakeholder satisfaction. Migrated from semi-manual to automated Azure DevOps, with new deployment pipelines (CI-CD), GIT repositories, deployment tools, and controls.• Architected and implemented improved reporting and KPI features for our customers in our applications. Provided a unified reporting architecture for all applications with customization capabilities in what is reported, export types, and scheduling capabilities. The new system yielded happier customers and less work support for IT and other departments.• Spearheaded and re-architected the modernization of ELM’s primary web application, delivering a unified, modern technology stack that significantly improved user experience and accessibility.• Improved operational aspects of ELM's SaaS offerings by monitoring/alerting all application/system logs. Through SIEM (SPLUNK) integration, IT operations and development staff would be notified of system errors, poor performance, etc., in real-time. Additionally, trending/reporting provided KPIs on peak season issues, identifying system bottlenecks, feature usage, capacity issues, etc., for future planning/prioritization. Show less

Tampa, Florida, United States

• Executed a strategic insourcing initiative, recruiting and leading a multidisciplinary team that revitalized legacy systems and spearheaded the transition to advanced technological solutions. • Insourced and established initial DevOps systems with SQA staff and build automation via Jenkins, including - Deploy, Run, and Build books for applications in C, C#, Java, ASP, Cold Fusion, Oracle, etc.• Established and ensured enterprise application re-architecture and coding best practices… Show more • Executed a strategic insourcing initiative, recruiting and leading a multidisciplinary team that revitalized legacy systems and spearheaded the transition to advanced technological solutions. • Insourced and established initial DevOps systems with SQA staff and build automation via Jenkins, including - Deploy, Run, and Build books for applications in C, C#, Java, ASP, Cold Fusion, Oracle, etc.• Established and ensured enterprise application re-architecture and coding best practices, including code reviews, comprehensive testing and deployment verification in non-production environments, and standardized build processes, setting a new benchmark for development quality and security.• Responsible for managing and leading the application development team(s), including hiring/firing staff as needed, conducting performance reviews, coaching staff, and enforcing the policies and procedures of the organization.• Architected new technology standards for critical SaaS applications leveraging MSSQL, C#, etc. Show less

Tampa, Florida, United States

• Enterprise Architect and Manager of the Architecture Team for Education Finance. Data Architect and Manager for Education Finance and Auto groups. • Spearheaded the creation and scaling of a high-performance application development team, which grew to ~60 members within a year. This was pivotal in the development of a new private loan origination platform.• Fostered a collaborative culture and robust project management framework that enabled the processing of $3B annually, managing a… Show more • Enterprise Architect and Manager of the Architecture Team for Education Finance. Data Architect and Manager for Education Finance and Auto groups. • Spearheaded the creation and scaling of a high-performance application development team, which grew to ~60 members within a year. This was pivotal in the development of a new private loan origination platform.• Fostered a collaborative culture and robust project management framework that enabled the processing of $3B annually, managing a staggering volume of 30M transactions daily with high reliability.• Drove the strategic planning and execution of product and technical roadmaps, ensuring alignment with business goals and seamless integration of new features into existing systems.• Pioneered the adoption of offshoring for staff augmentation, significantly increasing resource flexibility and cost-effectiveness without compromising delivery quality. Show less

Tampa, Florida, United States

• Architected, developed, and deployed a state-of-the-art electronic signature system for loan origination, streamlining the application process and enhancing customer security and convenience.• Championing core technologies and best practices standardized application development practices, which improved software quality and accelerated release cycles.• Played an instrumental role in the design and execution of disaster recovery plans for critical applications, greatly reducing risk… Show more • Architected, developed, and deployed a state-of-the-art electronic signature system for loan origination, streamlining the application process and enhancing customer security and convenience.• Championing core technologies and best practices standardized application development practices, which improved software quality and accelerated release cycles.• Played an instrumental role in the design and execution of disaster recovery plans for critical applications, greatly reducing risk and ensuring business continuity.• Led the migration to virtual/Citrix desktops for development and call center teams, which resulted in enhanced security, reduced overhead, and improved user experience. Show less

St Petersburg, Florida, United States