Keith Perkins

Keith Perkins Email and Phone Number

Network Engineer at Spencer Gifts @ Spencer's
new jersey, united states
Keith Perkins's Location
Charlotte, North Carolina, United States, United States
Keith Perkins's Contact Details

Keith Perkins personal email

n/a

Keith Perkins phone numbers

About Keith Perkins

Accomplished and dedicated professional with 16 years of experience in the IT industry. I am confident in my ability to contribute to the team's success. I am comfortable adapting to change and creating solutions to unexpected problems. I am committed to continuous improvement and building a collaborative team environment

Keith Perkins's Current Company Details
Spencer's

Spencer'S

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Network Engineer at Spencer Gifts
new jersey, united states
Website:
spencersonline.com
Employees:
5312
Keith Perkins Work Experience Details
  • Spencer'S
    Network Engineer
    Spencer'S Apr 2024 - Present
    Charlotte, North Carolina, United States
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  • Spencer'S
    Sr. Information Technology System Analyst
    Spencer'S Mar 2021 - Apr 2024
    Charlotte, North Carolina, United States
    View
  • Spencer Gifts
    Information Technology System Analyst
    Spencer Gifts Dec 2017 - Mar 2021
    Charlotte, North Carolina
    View
  • Kelly
    Information Technology System Analyst
    Kelly Sep 2017 - Dec 2017
    Charlotte, North Carolina, United States
    Working for Spencer Gifts
    View
  • O'Brien & Gere
    Desktop Technician
    O'Brien & Gere Aug 2016 - Sep 2017
    Charlotte, North Carolina
    • Provided onsite and remote IT hardware and software support for an engineering firm with 1,000+ users in over 24 locations.• Assisted in network changeover and software changes to end users’ desktops and laptops. • Provided remote support via phone, e-mail, Remote Desktop Connection, and TightVNC Connection.• Provided maintenance, troubleshooting, and configurations on HP printers, Sharp copiers, KIP plotters, and Mitel phone systems.• Provided hardware support for custom built desktops.• Provided support for Lenovo, HP, and Dell laptops and HP desktops.• Performed laptop and desktop hardware and software builds for new hires and existing employees. • Performed software updates and installs.• Assisted in coordinating and setting up meetings, conference calls, and presentations for end users and clients.• Performed file restores for users. • Reset users’ passwords and accounts with Remote Admin tools.• Provided excellent customer service support.
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  • Penta Engineering, P.A.
    Desktop Support Specialist
    Penta Engineering, P.A. Dec 2015 - Aug 2016
    Charlotte, North Carolina Area
    Provided onsite IT hardware and software support for an engineering firm with 100+ user over 3 locations. Company when through buy out. My employer changed to O'Brien & Gere.
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  • West Marine
    Desktip Support Technician
    West Marine Sep 2014 - Dec 2015
    Rock Hill, Sc
    • Provided onsite IT hardware and software support for a 500,000 square foot distribution center with 200+ users.• Provided maintenance, troubleshooting, and configuration support on 120 desktops and laptops, and Zebra, HP, Cannon printers.• Provided maintenance, troubleshooting, and configuration support on LXE HX2&3 Voxware inventory units and LXE HX2 inventory units.• Provided Shortell phone systems support.• Performed Windows 7 PC migration upgrade.• Utilized active Directory User & Computer Tools to unlock user accounts and reset passwords.• Processed and shipped RMA/warranty claims.• Used IBM System I Access (Prod400, AS400) software.• Provided Voxware software manager support (Voice logistics software.)
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  • Computernet Resource Group
    Training Coordinator Specialist/Repair Technician At Lowe'S Home Improvement
    Computernet Resource Group Sep 2011 - May 2014
    • Developed the Standard Operating Procedures Manual, training guides/manuals, and training signoff sheets.• Led new hire training.• Held bi-weekly meetings with third party vendors.• Delivered accurate and timely reports and audits.• Performed maintenance, troubleshooting, repairs and configurations on Motorola LRT inventory/order scan guns, POS scanners, and Motorola MK500 price checkers.• Answered and resolved any LRT, POS scanners, equipment, and technician problems.• Performed troubleshooting and configurations on Stratacache Spectra S-200 computers.• Oversaw RMA/warranty claims.• Ensured daily, monthly, and quarterly goals were met, as well as Service Level Agreements.• Oversaw Department Safety.• Assisted with maintaining and ordering office supplies, technical supplies and equipment in the department. • Assisted with the new deployment of equipment and shipping swappable equipment to specified locations.• Completed data entry.• Provided phone support.
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  • Teksystems
    Lead Repair Technician At Lowe'S Home Improvement
    Teksystems Jul 2010 - Sep 2011
    • Oversaw and maintained day-to-day operations in the Technology Service Center. • Oversaw LRT Repair Team and LRT Configuration Team meetings about daily goals and SLA. • Conducted daily meeting with repair techs and other department leads.• Held weekly meetings with Motorola venders to resolve ongoing problems.• Resolved repair technician’s problems.• Participated in weekly team department meetings.• Completed daily and weekly reports and audits.• Supervised 20+ technicians and resolved any day-to-day problems to maintain SOP and other guidelines.• Maintained and ordered office supplies, technical supplies, and equipment in the department. • Performed maintenance, troubleshooting, repairs and configurations on Motorola LRT 9090, 9060, and PDT6846 class scan guns.• Created job aids and SOP manuals.• Assisted in shipping of replacement equipment to specified locations.• Documented and photographed equipment damaged beyond repair.• Oversaw new employee training.• Assisted with the following projects when needed: wireless infrastructure upgrades, digital media end-caps, and IPad deployments
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  • Volt Workforce Solutions
    Lab Associate At Microsoft
    Volt Workforce Solutions Dec 2007 - Jul 2009
    Charlotte, North Carolina Area
    • Conducted inventory and asset management of all lab equipment.• Conducted PC, server, hardware, and software troubleshooting by replacing defective hardware, and resolving software configurations, on major Dell and HP servers, desktops, and laptops. • Replaced and upgraded lab equipment, by removing old racks to install new racks and servers.• Shipped and received lab equipment.• Worked on HP Proliant DL 120 G5, 585 G5, 385 G5 class servers.• Worked on Dell Poweredge R905, R900 R300, 2950, 2900 class servers.• Used Avocent KVM over IP switches. • Conducted desktop, server, and networking installation and setups.• Installed and maintained server farm networking cables.
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Keith Perkins Skills

Troubleshooting Software Installation Inventory Management Training Technical Support Wireless Networking Computer Hardware Windows 7 Windows Xp Pro System Deployment Hardware Warranty Rma Computer Maintenance Technical Writing Bcm Remedy Microsoft Office Customer Service Shipping Kvm Switches Windows Windows Xp Networking Windows Server Servers Active Directory New Hire Training Remote Desktop Information Technology Problem Solving Organization Skills

Keith Perkins Education Details

Frequently Asked Questions about Keith Perkins

What company does Keith Perkins work for?

Keith Perkins works for Spencer's

What is Keith Perkins's role at the current company?

Keith Perkins's current role is Network Engineer at Spencer Gifts.

What is Keith Perkins's email address?

Keith Perkins's email address is ke****@****obg.com

What is Keith Perkins's direct phone number?

Keith Perkins's direct phone number is +170420*****

What schools did Keith Perkins attend?

Keith Perkins attended Ecpi College Of Technology.

What skills is Keith Perkins known for?

Keith Perkins has skills like Troubleshooting, Software Installation, Inventory Management, Training, Technical Support, Wireless Networking, Computer Hardware, Windows 7, Windows Xp Pro, System Deployment, Hardware, Warranty.

Who are Keith Perkins's colleagues?

Keith Perkins's colleagues are Valerie Carrillo, Aldo Lopez Cfi, Cfe, Lpc, Pi, Cassandra Wiley, Dianne Etheredge, Kassandra Krous, Kirk Gilbert, Lillian Adams.

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