Keith Petryshyn Email & Phone Number

Remote

- Provide exceptional customer support: Offer timely and effective assistance to Jobber users via various communication channels such as phone, email, and live chat, ensuring their questions and concerns are addressed promptly and professionally.- Troubleshoot technical issues: Utilize in-depth product knowledge to troubleshoot and resolve technical issues.

- Handle a high volume of inbound requests by phone and email while making the customer experience as effortless as possible- Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams- Confidently answering questions asked, providing advice, training.

Toronto, Ontario, Canada

- Replying to chat and email messages from clients based on priority- Ability to troubleshoot through multiple client tickets at once- Report bugs and other issues to team leads and development team- Consistently keep knowledge up-to-date with new product feature launches and productimprovements- Familiar with JIRA, Slack, and Intercom software- Collect.

- Receive inbound calls in regards to client’s Employment Insurance information- Conduct fact-finding to determine the correct course of action- Update information and process transactions to confirm client’s entitlement to benefits- Obtain and input new information and data from claimants in order to complete transactions - Provided customer service and.

- Update client data including payments and account information- Perform outbound calls to clients to update account information and reschedule payments - Provide optimal customer service, including policy guidance and advice to internal partners when responding to inbound calls- Ability to prioritize tasks and manage a constantly changing workload.

- Updated client account information and processed banking and credit card transactions- Answered incoming calls about customer accounts and banking needs in regards to personal banking such as chequing and savings accounts- Addressed angry and upset customers with sympathy, understanding and patience and asked probing questions to address their needs.

- Answered incoming calls in regards to taxpayer business accounts- Updated and corrected taxpayer account specific information- Asked probing questions to determine the caller’s needs and provide the appropriate information- Constant training on how to deliver information to taxpayers on new CRA procedures and tax policy changes- Provided guidance on.

The Frontend Developer Career Path

Frontend Web Development

Bachelor Of Commerce (Bcom), Business/Commerce, General