Served as UAT tester for all Commercial Banking programs. Wrote and executed test plans to verify new code before production implementation. Created quarterly review for various system access for audit. Managed system to control personnel access to certain business systems.•Wrote and executed test plans to verify new code and also provided post-implementation validation•Created quarterly reviews for various system accesses to enhance security and for audit•Managed system to… Show more Served as UAT tester for all Commercial Banking programs. Wrote and executed test plans to verify new code before production implementation. Created quarterly review for various system access for audit. Managed system to control personnel access to certain business systems.•Wrote and executed test plans to verify new code and also provided post-implementation validation•Created quarterly reviews for various system accesses to enhance security and for audit•Managed system to contol personnel access to business systems Show less

Tracked and analyzed company performance in compliance to internal and federal regulations (FDICIA). Verified information using Cognos 8 against an internal corporate data base.•Reviewed loan documents and researched public records for real estate values•Collaborated with IT partners to add and confirm updates to system that calculated Loan-to-Value•Created, submitted and archived reports on a regular basis

Managed portfolio and client relationships with large corporate customers. Funding was asset-backed; modeled and tracked the security of these assets. Wrote annual reviews to recommend renewing or discontinuing each program. •Conducted on-site due diligence to ensure compliance•Constantly reassessed priorities and multi-tasked in order to meet deadlines•Negotiated changes to the program and documentation. •Coordinated the efforts of lawyers, auditors and internal… Show more Managed portfolio and client relationships with large corporate customers. Funding was asset-backed; modeled and tracked the security of these assets. Wrote annual reviews to recommend renewing or discontinuing each program. •Conducted on-site due diligence to ensure compliance•Constantly reassessed priorities and multi-tasked in order to meet deadlines•Negotiated changes to the program and documentation. •Coordinated the efforts of lawyers, auditors and internal risk-management personnel.•Supported 17 client relationships, ranging from $22 million to $350 million.•Negotiated changes to the program and documentation. Show less

Facilitated "cradle to grave" loan account processing for select corporate customers. Set up new accounts and loans, reviewed documents, disbursed funds, applied payments and modified rates. Supported bankers on complex corporate products. Provided critical analysis and problem solving expertise.Monitored a large incoming wire account daily, ensuring prompt identification and use of funds.Promoted to team leader within this group.

Provided expert guidance for bankers on an internal hotline. Researched and corrected errors on customer accounts. Interpersonal and phone skills were extremely important while promptly resolving the issues.Resolved an average of 35 new issues per day.Reviewed loan documents for accuracy.Trained new employees.

Primary contact for lending customers in this student loan servicing division. •Identified issues, implemented trouble-shooting procedures and resolved problems.•Processed payments, deferments and rate changes as needed.•Oversaw the conversion of student loans to the bank's servicing system.•Communicated needed corrections to other departments.