Keith Robinson Email & Phone Number

Arlington Heights, Illinois, United States

Client Services Director with expertise in project, product management and a creative leader. A team leader and team player in a deadline-driven environment, able to multi-task projects and effectively build business relationships with clients, agency partners, and co-workers. Proven track record for managing strategic initiatives and building new lines of business.- Supervise account managers and other team members while implementing strategic initiatives to develop best practices, and ensure that deadlines and standards are met.- Track weekly revenue and report monthly figures to executive team- Implement new digital workflow system to increase productivity- Coordinating day-to-day customer support operations- Manage client expectations, address inquiries, and assess customer requirements with accuracy.

Deerfield, Il

Responsible for managing projects through fast-paced, in-house studios, which includes creative, product, and strategy field teams that create marketing and advertising materials for Coldwell Banker.· Lead and manage cross-functional teams in three regions which include: Southwest, Central, and West coast. · Acting as a direct point of contact for Field Marketing Managers regarding project requests.· Overseeing a project manager who supports the day-to-day project workflow.· Review new project requests for complete information and strategic alignment.· Attending pre-production/creative meetings.· Using a project management system (Workfront) to onboard new employees, troubleshoot issues, and assist with team member training.

Naperville, Illinois

Experienced Manager with a concentration in process development, department management, resource allocation and strategies, and design processes. Managed a $1.1MM budget for a $110MM software developer and textbook wholesaler, I have been able to cut over $100K in spends quarterly. I thrive in environments where I am able to investigate, challenge and reduce wasteful practices to produce tangible savings, both in dollars and in manpower.• Managing team responsible for all procurement for the company,including negotiating vendor contracts, managing supplies website,tracking usage by department, and developing a program to disposeof out-of-use property to bring in incremental revenue and maximizingspace.• Successfully control purchasing budget, evaluating existing contractsand capabilities of vendors and negotiating all new pricing contractswith vendors.• Interacted with Accounting regularly to ensure services and equipmentwere purchased, billed, and coded accordingly to policies andprocedures.• Streamlined internal processes in procurement through accountspayable to reduce processing time and increasing on-time payment ofvendors, reducing late fees paid, resulting in quarterly savings of 3%.• Developed new vendor relationships for production and printing inChicago resulting in savings of 100K.• Increased on-time delivery of projects by creative team resulting in costsavings on shipping, combining shipping of printed seasonal campaignsreducing shipping costs by 40%.

Oakbrook, Illinois

Identified and managed internal and external resource assignments for 6Designers and 12 Business Owners to best manage workload and ensure alldeliverables and deadlines were met• Worked closely with packaging engineers to determine best options forcompanies and products.• Collaborates with the project team to identify strategies and solutionsthat will best meet the client’s needs within established constraints• Managed brand traffic group, hired, mentored and trained newemployees• Managed several brands such as: Waterman, Parker, Rubbermaid,Sharpie, Prismacolor, Expo, Papermate and Uni-Ball

Glenview, Illinois

Support Packaging and Brand Design assignments with project deliverables and information. Directly supported Marketing and Design Firms on project assignments within Kraft Foods.Highlights Include:• Reviewed and validated project information (brand selection, team selection, etc.)• Gathered project estimates and initiate financial paperwork• Maintained project timelines/updates; coordinate and communicate directions• Coordinated, assembled and reviewed information for digital art development• Facilitated and partnered with design firms in the development of digital art files• Managed several Kraft brands such as: Philly, Breakstone, Stove Top, Taco Bell, Minute Rice, DiGiorno, and Its Pasta Anytime

Glenview, Illinois

Developed and directed account management and creative teams. Monitored that the staff was aware of Kraft standards and that the client’s (Kraft Foods Marketing) objectives were met.Highlights Include:• Supervised graphic design team of 17 and 5 account managers. Making sure designs align with customers' needs.• Developed and implemented a monthly evaluation to identify ways to improve quality and efficiency. The evaluation monitored the consistency and quality of work performed by the art department• Continuously monitored the progress of all jobs through each department to eliminate any downtime or potential errors in the billing process.• Created procedure for digital transfer of projects between studios in Chicago, New York, and Toronto• Initiated and organized a cross training program to improve productivity. The result was a 25% increase in productivity, with each department working together to avoid repeated errors