Keith Sinclair Email & Phone Number

Chicago

• Remedy AR System design, development, administration, support.
• Working for a multi-national organization, responsible for development and support for new and existing clients using customized enterprise system.
• Project scoping, development and administration, as well as performing test script writing, validation and execution in the same environment.

• Technical Consultant for ITSM Applications.
• Backup support and administration.

• Working as part of a team for a multi-national organization, was responsible for development and support for an existing client upgrading to a 7.6 environment.
• Performed ITSM 7.6, Analytics and ARS 7.5 Installations for Development, QA and Production environments.
• Requirements gathering, process flow and Change Management supervision for migration of old system customizations and data.
• Post installation support and training.
• Custom Analytics report building in Business Objects.

Lisle, Illinois

• Working as part of a team for a multi-national organization, responsible for development and support for new and existing clients using the Remedy ARS System and ITSM.
• Requirements gathering, process flow and Change Management supervision.
• Backup support and administration.

Sunnyvale, California

• Technical Consultant for ITSM Applications
• Responsible for development, administration and support for new and existing clients using the Remedy ARS System and its related applications.
• Requirements and project scoping for new and existing system changes.

Indianapolis, Indiana

• Developed enhancements for an existing global Remedy ARS complaint management system for a large pharmaceutical client.
• Requirements gathering and definition, including a gap analysis to determine the short-comings of systems.
• Project scoping, development and administration, as well as performing test script writing, validation and execution in the same environment.

Basingstoke, United Kingdom

• Remedy ARS development, administration and support.
• Projects included: overhauling network helpdesk, creating IT Helpdesk, creating Network Management System and Change Management System and integrating Remedy into company intranet.
• Managed all Remedy Projects, assessment and analysis of departments and procedures, testing and user training.
• Other tasks included SQL Database administration, software installation and related support.

Hounslow, United Kingdom

• ARS System development, administration and support
• Pre-Sales Consultancy, requirements and project scoping
• User Training
• Desktop and Server installation, configuration and support
• SQL database administration, software installation and support

Reading, United Kingdom

• Remedy AR System design, development, administration, support
• Trained users for Helpdesk, Network Management, HR database, and IT Helpdesk systems.
• Conducted training and provided user support in other European offices, including Spain, Germany, Belgium, and the Netherlands for customized Remedy systems.
• Setup Remedy Distributed Server Option (DSO) across Europe and trained European Administrators.