Keith Sinclair Email & Phone Number

Chicago

• Remedy AR System design, development, administration, support.• Working for a multi-national organization, responsible for development and support for new and existing clients using customized enterprise system.• Project scoping, development and administration, as well as performing test script writing, validation and execution in the same environment.

• Technical Consultant for ITSM Applications.• Backup support and administration.

• Working as part of a team for a multi-national organization, was responsible for development and support for an existing client upgrading to a 7.6 environment.• Performed ITSM 7.6, Analytics and ARS 7.5 Installations for Development, QA and Production environments.• Requirements gathering, process flow and Change Management supervision for migration of old system customizations and data.• Post installation support and training.• Custom Analytics report building in Business Objects.

Lisle, Illinois

• Working as part of a team for a multi-national organization, responsible for development and support for new and existing clients using the Remedy ARS System and ITSM.• Requirements gathering, process flow and Change Management supervision.• Backup support and administration.

Sunnyvale, California

• Technical Consultant for ITSM Applications• Responsible for development, administration and support for new and existing clients using the Remedy ARS System and its related applications.• Requirements and project scoping for new and existing system changes.

Indianapolis, Indiana

• Developed enhancements for an existing global Remedy ARS complaint management system for a large pharmaceutical client.• Requirements gathering and definition, including a gap analysis to determine the short-comings of systems.• Project scoping, development and administration, as well as performing test script writing, validation and execution in the same environment.

Basingstoke, United Kingdom

• Remedy ARS development, administration and support.• Projects included: overhauling network helpdesk, creating IT Helpdesk, creating Network Management System and Change Management System and integrating Remedy into company intranet.• Managed all Remedy Projects, assessment and analysis of departments and procedures, testing and user training.• Other tasks included SQL Database administration, software installation and related support.

Hounslow, United Kingdom

• ARS System development, administration and support• Pre-Sales Consultancy, requirements and project scoping• User Training• Desktop and Server installation, configuration and support• SQL database administration, software installation and support

Reading, United Kingdom

• Remedy AR System design, development, administration, support• Trained users for Helpdesk, Network Management, HR database, and IT Helpdesk systems.• Conducted training and provided user support in other European offices, including Spain, Germany, Belgium, and the Netherlands for customized Remedy systems.• Setup Remedy Distributed Server Option (DSO) across Europe and trained European Administrators.