Keith Smith Email & Phone Number

Using 3 OCE printers to print daily, weekly, and monthly reports.Responsible for printing and distributing reports to all departments

Phoenix, Az

• Using 3 OCE printers to print daily, weekly, and monthly reports.• Responsible for printing and distributing reports to all departments

Phoenix, Az

Operated, monitored and maintained the IBM ISeries/AS400, Windows/Unix servers and other specialized equipment.Responsible for printing and distributing reports to all departmentsRan daily and weekly backups using IBM’s BRMS proceduresUpdate jobs and procedures documentation. Train new operators. Work with Autosys Scheduler.Maintained operations and network logs and procedures for data center documentationProvide assistance and support to other support groups in troubleshooting server, network and communication problems in a NOC environment.Support users over the phone with system support questions, open, address, resolve, and close trouble tickets in the Help Desk environment. Utilized CA ServiceDesk for incident, change and problem management.Ensured proactive monitoring of console instructions, messages, and machine malfunctions at all times.