Keith Smith Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

Design, develop and maintain accuracy of Knowledge Base and Training content relating to student recruitment, enrollment and retention.

Dallas/Fort Worth Area

Manage the Knowledge Base function for the Customer Service Support Fraud Prevention Operations team at Microsoft. Write Fraud Prevention processes for 13 Microsoft Assets and ensure Knowledge content is current and accurate. Established visual and content standards. Developed Knowledge infrastructure.

Dallas/Fort Worth Area

• Created Training paths for the 2018-19 rollout of the Salesforce Platform Initiative. Acted as LMS Coordinator
• Created separate Salesforce Training Paths for the Developer, Admin and Architect roles
• Divided each role into Beginner, Intermediate and Advanced training
• Used Blended Learning Solutions (ILT, Virtual, eLearning, Apprenticing) to enhance overall training effectiveness of each Training path
• Registered learners into courses and classes on the LMS. Tracked learners attendance and performance. Ran and distributed LMS Reports to Department managers

Dallas, Texas

Managed the Salesforce Knowledge Base for a Software Solutions Organization in the Automotive sector. Worked with Subject Matter Experts in Call Center and Software Development teams to ensure Knowledge Base content was topical and accurate.

Dallas/Fort Worth Area

Led the Training function for a retail merchandising organization.Developed eLearning, webinars, and OJT courseware for Merchandising representatives, District Managers and Sales representatives.Established Training infrastructure.

Dallas/Fort Worth Area

Acted as Project Manager for development of eLearning courseware for Pilot and Maintenance Training for FlightSafety's 42 international Learning Centers. Oversaw development of 72 eLearning courseware development projects.

Greater Los Angeles Area

Managed $1M Training & Development Initiative to improve Leadership and Management skills for 1200 Front Line Leaders in California, Texas and Mississippi.Facilitated 'Leadership Essentials' and 'Management Essentials' courses and followup sessions to ensure leaders were implementing lessons learned into their operations.

Greater Los Angeles Area

Recruited, trained and developed Admissions Representatives for a private post-secondary university. Responsible for the continued development of Admissions Representatives in the area of Leadership and Management skills.

Greater Los Angeles Area

Managed the Training function for the Western region for Bloomingdales Department Store. Coordinated, facilitated and tracked all Training for 1600 hourly associates and 80+ managers in 6-store California/Nevada region.Designed and facilitated On-boarding program for all associates.