Keith Spicer Email & Phone Number

Marietta, Georgia

Oversee customer retention and drive sales growth of key accounts in Georgia, Alabama, and Florida...directly responsible for severe equipment malfunction resolutions; mediate necessary repairs, field support from manufacture, exception to warranty policies, expense splitting of repairs, and potential equipment swap out if necessary...interview owners, presidents, vice presidents, operations managers, fleet mangers, and the equipment operators and strategically evaluate and implement ways to improve business relationships...evaluate account purchases ensuring customers are purchasing the correct wear items...work with dealership locations to increase aftermarket growth....provide equipment operation, maintenance, and safety training to local and global accounts. Manage special programs and projects with Vermeer Corporation; job site productivity software, equipment management/service repair, onsite customer interviews and filming, customer resolutions, and process improvements.

Marietta, Georgia

Managed Administration, Parts, and Service Departments; directly responsible for market share growth, budgeting decisions, and operational integrity...designed and advertise marketing promotions...walk-in sales support...equipment floor plan...customer conflict resolution...operations and equipment safety training for customers and employees...employee training/growth plans...oversight of vendor contracts...fleet management.

Marietta, Georgia

Coordinated repairs to customer and dealership equipment through certified technicians...managed all repair orders for shop and road service technicians...responsible for the design of technician technical training and personal growth plans...warranty manager; submitted and negotiated payment of warranty repairs on Vermeer, Gyro-Trac, Yanmar, and Terex equipment...assisted with key account relationships and establishing customer confidence in the service department...responsible for shop facility repairs and needs...oversaw fleet repairs and Department of Transportation inspections.

Active Duty 1985-1989...Full Time Air Reserve Technician (Civil Service and Air Reserve) 1990-2001...Straight Active Reserves 2001-2006...Protected Veteran w/7 Combat ToursPositions:Flight Line Mechanic (Certified Master Mechanic, authorized to release aircraft for flight)Aircraft Maintenance Operations Controller (MOC)Aircraft Plans & Scheduling SuperintendentFlight Line Production Superintendent (Pro-Super)Squadron Logistic ManagerAerial Port SuperintendentCombat Veteran...Honorable Discharge