Keith S. Email and Phone Number

Completes device staging utilizing defined processes and tools. Performs software installation utilizing defined processes and tools. Communicates status of device deployment projects, service requests and life cycle replacement assignments. Follows defined process for device removal, including inventory management, network requirements and device disposal.Deploys software using defined processes and tools. Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices. Provides assistance to end users with device, network, and application issues. Follows procedures for managing tickets including timely acknowledgment, appropriate communication with end-user, and complete resolution documentation.Provides timely communication with leadership on status of tickets. Seeks to proactively identify potential issues through the use of provided tools, rounding or observation. Supports projects including construction projects, new system implementations, upgrades, maintenance or retirements while following HIT system policies and practices. Communicates with project management and Leadership.Informs project management and leadership of the issues and potential solutions. Establishes initial network connectivity for new device deployment following defined procedures. Manage network connections for device moves and retirements.

Responsible for supporting an initiative to implement a number of devices at a new hospital facility in the Sheboygan area. The deployment focuses around implementing, configuring, and maintaining a large number of devices for the new site. These include printers, scanners, micro-form factor computers, laptops, displays, mid ATX towers, etc.