Keith Terwilliger Email & Phone Number

Harriman, Ny

Responsible for delivering instructor-led technical training courses to FCA dealer and fleet technicians, corporate personnel at FCA Technical Training Centers and mobile locations. Prepare for and maintain the highest-level of technical proficiency in all skill areas. Manage individual course registration and roster processing. Maintain training vehicles, special and hand tools, classrooms, course hardware and components, diagnosis equipment and software updates. Advise dealers and fleets on training needs. Assist in the training development process.

Dover, New Jersey

As a working shop foreman I was one of the most important teams in the dealership - The service department! As a Shop Foreman I supervised other mechanics in their work to ensure vehicles were fixed on their first visit and repaired quickly. I helped other mechanics diagnose and repair vehicles when they needed help and was responsible for ensuring they completed the required amount of work for the week. I also flaged hours as a working shop foreman.Job Responsibilities•Test-drive vehicles to test components and systems. Use diagnostic tools and special service equipment.•Perform quality inspections of vehicle repairs prior to returning the vehicle to the customer.•Diagnose, maintain and repair vehicle automotive systems.•Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or Mopar standards.•Diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification.•Provide labor and time estimates for additional automotive repairs.•Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers.•Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.•Inspect and test new vehicles and recording findings so that necessary repairs can be made.

Newton, Nj

Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store image, profits, all controllable expenses, labor, inventory, cash, and shortages. Determine stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage. Oversaw and controlled all funds. Planned, scheduled, supervised, and ensured that all Gas Station Attendants adhered to store policies and procedures. Responsible for the operation of automotive service shop.

Sussex, Nj

The position required a high level of customer and employee interaction. I not only possessed the technical acumen, but also the ability to provide a strong level of customer service. Responsibilities:•Answer Phone Calls and Drive In’s to address any customer concern with the highest level of response and attention•Return missed phone calls.•Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention•Accurately record issues and data onto repair orders. Attention to detail was critical•Conduct Transactions; walk customer through correction and provide summary•Communicate estimated completion time, regular updates and follow through on each customer vehicle•Coordinate the detail of every vehicle prior to delivery•Coordinate the delivery time or pick up with each customer•Follow up with Customer on services provided; ensure they are satisfied with the work performed