Keith Thomson Email & Phone Number

Aberdeen, Gb

• Profit & Loss responsibility for $100M global aftermarket business supplying equipment service / repair, rental, warranty, technical support, and spare parts.• Lead global team of 173 employees in 14 facilities, across 5 continents.• Accountable for global customer relationships, including contract delivery, customer satisfaction, identification/development of new business and business growth• Reviewing, refining, and developing strategy and direction of business in line with technology advances• Leading, motivating, and developing global management team through ongoing training and mentoring• Maximizing product lifecycle revenues through subscription-based maintenance programs• Established equipment condition-based monitoring to enhance preventative maintenance offerings and increase revenues• Fostered positive relationships with customers to enhance loyalty and retention.

Uk

Aberdeen

- Successfully leading the introduction of Lapse day Reduction Program resulting in increased cash flow for the company- Generating a yearly revenue from contracts worth £17 million as well as develop, track, and report key service performance measurements- Developing and implementing approved processes and operational improvements along with coordinating unit activities with other functions- Initiating training programs on customer service issues, handling special projects, as assigned and responsible for timely invoicing through SAP- Maintaining strong relations with established clients and supporting all business development initiatives- Assisting management in budgeting activities including maintaining the business expense budget and handling sole responsibility of fulfilling income target- Assisting in creditworthiness assessments and collection of any account deemed to be delinquent

Aberdeen

Spearheading and managing operations for 15+ field engineers along with working independently on various tasks- Scrutinising the activities of technical team members through personal assignments, project management, administration and technical support- Utilising comprehensive knowledge of the policies pertaining to the operating area, highly specialized, advanced skills and knowledge in issue recognition and solution development- Assisting management in budgeting activities including maintaining the business expense budget and actual progress again planned- Performing duties according to the documented Quality Policy and complying with all requirements of the Quality Management System, Standard Operating Procedures and Work Place Instructions

Aberdeen

- Developing resolutions for a wide range of issues encountered at the site along with analysing and reviewing complex situations- Accountable for checking the safety of equipment in areas of responsibility and reporting any damage or malfunction of equipment- Working with customer representatives and drill crew on location to coordinate operations with the rig and production facility- Providing solutions to representatives in the logging and completion operations, interpreting logging data, troubleshooting and supporting the decision-making processes- Managing overall base operations, well operations, equipment and logistics manuals in a safe manner- Performing all the activities of the business in compliance to BakerHughes HSE policies, Legal Compliance requirements and Baker Hughes Core Values

Aberdeen

Higher National Diploma, Building Construction Technology

Education record