My new Job Title now include my old System Administrator duties as well as adding they Technical Support duties on top. I am experienced in the building and implementation of PC units and installing image capture units for customers across the United States for check processing.Helping customers bring solutions to their own companies for capture, remittance of items processed and maintaining records. The ability to solve issues that may come up at anytime of the day and take charge of that issue and resolve solutions within a reasonable time frame.If there is an issue or problem I am the one they come to for answers for Technical issues at the bank. I also work with our sister company Cass Information Systems as a technical support specialist for minor occurrences. Loyal, dedicated to my work and passionate for the right answer as well as having a great track record for almost 30 years with Cass.

Overall technical support for Cass Commercial Bank item processing center. Duties include programming check system, implementation and design of products for item processing. Custom designing computer systems for customers and creating creative solutions to ensure customers are receiving what they need. If it can be done in the item processing world I can do it.

· Implementation of software applications· Programming sort patterns for Metavante/AFS/FIS check processing system· Building custom PC’s for clients needs. Pioneer of imaging processing and statements in the St Louis area· Help in installing one of the first image processing centers in the St Louis MO area· Maintain check processing hardware and software for entire bank· Installing and maintaining Merchant/Desktop deposit systems· Helpdesk / Remote support for outside customers for all processing needs· Design and create new ideas to stream line check / item processing in general· Procedure / Documentation creator and Instructor for item processing center. Was in charge of the design and implementation of over 60 correspondent branch imaging systems while processing for correspondent banking institutions