Highly focused and detail-oriented manager with an exceptional record of client service and revenue generation. Able to manage multiple simultaneous customers with high efficiency and accuracy. Adept at working independently and managing teams. Extensive experience in Vendor Management, IT Services Management (ITSM), ITIL, Six Sigma, and Project Management. CORE QUALIFICATIONS• Project/Engagement Management• Account/Relationship Management• Manage Service with Service Desk and Help Desk• Incident, Problem, & Change Management• Financial Management• Hardware/Software Asset Management• End User Computing (Help Desk)• Global Service Desk• Continues Improvement – Six Sigma/Kaizen• Vendor Management• Capacity Planning/WFM• Team Building / Leadership• Service Level Agreements / KPI’s• Metrics Reporting