Keith Anderson Email & Phone Number

Annapolis Junction, MD.

Annapolis Junction, Maryland, United States

Managed multiple Government Agencies Mobility portfolio on a National Level. Responsible for Quarterly sales and revenue attainments and ensure the health of every account within my assigned Module with respect to customer retention through Quarterly Business reviews. Delivered Agency and Verizon Wireless strategy to the Regional Government Sales Staff.

Hanover, Md.

• Oversee a Business Call Center, comprised of 500 employees from an operational perspective. Ensure intraday activities meet the Service Level needs of our customers. Responsible to manage the overall OPEX budget for.
• Implemented new call sequence monitoring through a team of 200 coordinators to increase the number of calls handled, with results that led the organization and increased productivity by 10%.
• Standardized guidelines and procedures to minimize operation expenses for the Center, reducing overall expenses by 30%

Laurel, MD

• Managed multiple Government Agencies Wireless portfolio on a National Level. Responsible for Quarterly sales and revenue attainments and ensure the health of every account within my assigned Module with respect to.
• Drove revenue growth within the Department of Treasury Module by 15% YOY (Year Over Year) through rigorous Customer Business Reviews and improved internal sales processing
• Created an internal Account Strategy document for the Department of Interior which was shared on monthly conference calls and meetings within the 20 Sales Regions, leading to increased sales of 15% during the first year.

Washington / Baltimore / Virginia Region

• Responsible for a District of Retail Store Locations within a geographical territory, consisting of 8-10 locations. Exceed monthly activation/upgrade quota's while increasing sales revenue.. Fiscal responsibility for.
• Inspired a sales team of ten store locations through detailed coaching, training and motivation to attain annual sales in the top 5% of the Northeast Area, earning the distinctive President’s Cabinet Award.
• Analyzed and implemented geographical Retail Store Alignment for the Washington, Baltimore and Virginal Region, which influenced the hiring of two new District Managers.
• Led a cross functional team that directed the “Store Within a Store” project for the Washington, Baltimore and Virginia Region, which opened 17 new Kiosks, resulting in approximately 15,000 new activation's annually.

White Marsh, MD

• Manager responsibility for staff of 20 employees, including technician vendor/contractor. Responsible to deliver all sales related quota's, revenue attainment, customer retention and overall customer experience. Ensure.
• Revised roles and responsibilities within the location, creating a more cohesive team resulting in increased annual sales of 33%.
• Proposed and instituted a floor manager program, placing leaders on the sales floor during opening hours, ensuring customers were promptly greeted and assisted. This program spearheaded improvement in customer service.

Marley Station Mall / Timonium

• Responsible to coach, train and motivate a sales staff to achieve quota's and revenue targets. Manage all day-to-day operations, including inventory management, cash management and employee relations.
• Opened a new store location in Marley Station Mall, achieving sales results of 150% to quota during the first month.
• Interviewed and hired five new employees during the first year, three of whom were promoted to Leadership positions within two years of hire date.

Glen Burnie, Md.

Led a cross functional team to deliver year over year revenue growth while exceeding sales quota and executing in all aspects of customer service. Fiscal responsibilities involving all aspects of the P & L. Oversaw all personnel decisions, including hiring and development. * During my first year in the role, exceeded sales quota every month, including ten.

Glen Burnie / Golden Ring, MD.

* Managed a team of 10-15 sales reps to exceed sales targets while delivering superior customer service.* Leveraged performance through detailed coaching, training and motivation.* Maintained marketing materials throughout the store location.

Annapolis / Glen Burnie

Attain Monthly Sales quota's through superior customer service. Responsible to maintain competitive awareness and keep up to date on all product knowledge.