Keith Andres Email & Phone Number

Colorado Springs, CO, US

Colorado, United States

• Implement, configure, and maintain HPE Hardware throughout the Enterprise while maintaining acceptable SLA’s on incoming ServiceNow Incidents, Problems, and Tasks.
• Worked closely with Network Infrastructure team to successfully coordinate and implement Cisco ACI network solution within VMware environment for future infrastructure testing.
• Implemented, configured, and maintains vRealize for troubleshooting, monitoring, and forecasting within VMware environment.
• Maintain and support over 700 Virtual Machines along with roughly 70 Physical Servers across 12 sites within Colorado Springs.
• Responsible for implementing patches and upgrades to insure server and hardware compliance with Cyber Security policies.
• Configures and maintains Hyper-converged Technology infrastructure including HC380 and SimpliVity clusters.

Colorado Springs, Colorado Area

Colorado Springs, Colorado

As the Network Administrator I am part of a three man team in charge of a wide array of daily tasks as well as major projects. I am responsible for network evaluation, monitoring and enhancing IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.

Colorado Springs

• Penrad Imaging provides Southern Colorado patients and physicians with high quality diagnostic imaging utilizing state-of-the-art equipment. I am part of a team of 4 that is responsible for monitoring and maintaining.
• System monitoring via Solar Winds, Palo Alto and Spiceworks; creating tickets, ensuring follow up, and escalating support issues to other System Administrators or team members, as needed.
• Participating, along with other System Administrators, in analysis of network needs and contributing to the design of network architecture, integration, and installation at various new sites being brought into operation.
• Consistently shown diligence and successfully accomplished projects and tasks in a timely manner.
• Gained a considerable amount of responsibility within a short time due to my ability of learning new technologies.
• Recognized for superb performance by the Director of IT, which is reflected in my quarterly and yearly reviews.

Colorado Springs

• As the sole on-site IT professional, provided all IT services and oversaw less experienced staff at two additional locations via remote technologies.
• Remained on-call 24/7 to provide immediate triage for critical IT needs.
• Managed help desk ticket troubleshooting and staff training and education.
• Traveled to Beaverton, OR to oversee initial installation of internet, phones, computer stations, offices, network, devices, routers, switches, and servers at a brand new club location.
• Restructured and redesigned existing WiFi network to provide complete coverage for guests and employees.
• Entirely restructured active directory domain, including more secure policies, proficient user groups, and access controls.

Colorado Springs, Colorado Area

• Developed a loyal client base by leveraging knowledge and expertise in products, features, and services to provide timely and effective one-call problem resolution.
• Evaluated, resolved, and tracked product and service issues.
• Provided support to Customer Care when necessary, answering customer queries about billing, coverage, and troubleshooting issues.
• Identified, researched, developed, and recommended Product and Service SME processes improvements to management for implementation

• Performed advanced debug, component level troubleshooting, drive configuration, firmware updates and final product testing.
• Collaborated with engineers through daily interactions for process writing, product and test improvement and engineering projects.
• Product flow, cycle counts and inventory control.
• Constant utilization of the 5s and 7-forms of waste programs.
• Acquired an understanding of ISO 9001 requirements.

Bachelor Of Science, Network Security

Core Included: Systems Analysis & Design, Network Design, Database Design, Network Security, Firewall Design, Logistics, General.

Master Of Science (M.Sc.), Information Assurance