Keith Haines Email & Phone Number

Sydney, Australia

Voice Networks - Governance and Assurance

• Delivering advanced Unified Trading telephony solutions to traders at banks and control room staff in energy companies. This included a highly successful installation and cutover of a large Unified Trading system into.
• Managed and communicated with project stakeholder at all levels, including senior business management, technical staff and end users. This ensured all requirements were captured and also made sure users were well.
• Produced all project documentation, including design documentation and detailed implementation plans for the cut-overs. This fulfilled the customer’s requirements and also contributed to the project running efficiently.
• Managed the deployed of a fully redundant system with 280 positions across 3 locations. The cutover was performed over two consecutive weekends and required the coordination of several organisations.

• Project Manager responsible for delivering several projects within Qantas IT.
• Within the Domestic Network & Voice Transformation Program: - Migration of 150 sites to a new Telstra data network, including router upgrades and new links. - Network optimisation equipment installation at 60 sites..
• Qantas IT Relocation Project.
• Windows 7 RolloutSome of the requirements of these These project required:
• Ensured deliverables were well planned to meet the scope, quality and schedule requirements.
• Managing several vendors who are partnered with Qantas.

• Managed several concurrent software development projects for the Fixed Income, Currency and Commodities group. Responsibilities included stakeholder management, budget forecast and tracking, resource management, task.
• Satisfied stakeholders expectations by building relationships and understanding their needs and requirements. Also reported regularly to stakeholders and management through written reports, formal and informal meetings.
• Delivered projects: grid engine rollout and management tools; improved deal loading service; new end to end margining.
• Forecasted effort and costs for review and approval by the project’s steering committee, including change requests when required.

• Managed a team of four technical project managers within New Product Introduction (NPI).Constant involvement in pre-sales support as well as post-sales project delivery.Achievements:
• Set objectives and held performance reviews for team to ensure clear direction and high performance. Resulted in employees taking on higher levels of responsibility.
• Liaised between sales and project teams ensuring projects were correctly setup in terms of scope, resourcing and financial control prior to project kick-off.

• Specialised in the deployment of new products and solutions within APAC markets. Both a pre-sales role (demonstration, trial, proof of concept) and a post-sales delivery role for first-off deployments and complex.
• Negotiated requirements, deliverables and schedules with the customer guaranteeing a clear project scope and timeline. With proper understanding of the customer requirements was able to meet and exceed their.
• Reported on project status via written reports that highlighted recent project achievements, current activities, and also issues that need to be addressed. Additionally chaired project meetings with internal team and.

• Installed products and configured them according to designed solution. Integrated and tested products with the rest of the network to validate the solution.Achievements:
• Validated the designed solution against the scope of work and required features to ensure it met the customer requirements and was also technically correct.
• Investigated technical faults, wrote fault reports and escalated the problems to support teams for resolution.

• Manage on-site deployment of projects at customer premises.Achievements:
• Organised and coordinated the logistics of equipment delivery as well as site access and facilities. Effective management of the logistics enabled the installation to run smoothly.
• Liaised with customer to arrange the necessary connectivity and support for the installation to be completed and tested as required.

Six monthly rotation through various departments within the company.

Engineering, Electrical

Mathematics, Applied Mathematics