Keith Martin Email & Phone Number

Vancouver, BC, CA

US

Burnaby, British Columbia, CA

Vancouver, British Columbia, CA

Member of the Executive Board, Ireland-Canada Chamber of Commerce Toronto

Transition Advisor to An Tánaiste, Eamon Gilmore TD (Deputy Prime Minister of Ireland).

Vancouver, British Columbia, CA

MBA student at the Sauder School of Business, graduating in 2011.Specialising in Strategic Management, with a sub-specialisation in accounting.Elected MBA Ombudsman.Elected UBC Graduate Student Society Councillor.

Vancouver, BC, CA

- Created a feasibility study for a venture to replace commercial bear hunting in Haida Gwaii with sustainable tourism that generates employment and capacity building opportunities for the community- Modeled the financial outcomes of fifteen scenarios to identify the client’s optimum business model

Campaign Manager for Ireland East in the European Parliament Elections 2009 for the Irish Labour Party.- Led the team that elected a first-time candidate to a seat not held by the party for 30 years by designing, modeling and executing a campaign that identified and targeted key electoral demographics

Public Relations consultant with direct responsibility for a range of clients in the technology sector.- Ghost-wrote more than fifteen articles published in national business and technology magazines- Delivered an eight-fold increase in media coverage for a client compared to their previous agency

Chicago, Illinois, US

Volunteer data analyst for President Obama’s election campaign in Alexandria, Virginia

PL

OSCE/ODIHR Election Observer for the Former Yugoslav Republic of Macedonia Parliamentary Elections 2008 (Lipkovo MEC).

- Increased votes by 40% (party national vote flat) in 2007 General Election; critical success factors were assembling a team of 200 volunteers and implementing an 18 month strategic plan- Authored Labour Party enterprise & employment manifesto for that election, bringing together input from businesses, trade unions, party members and MPs; document.

Dublin 2, IE

Emergency IT Coordinator – South Asia Earthquake/Tsunami, 2005Regional IT Manager – Central Africa, 2004IT Manager – Afghanistan/Pakistan, 2003-2004- Managed first overseas rollout of the organisation’s global IT framework in post-conflict Afghanistan - Lead a multinational and multidisciplinary team of twelve spread over six countries in Central Africa.

• Directly responsible for all Call Centre aspects of the Microsoft Xbox repair process, including the customer experience of the repair process, liaison between the Xbox Customer Care Centre and the Xbox Service Centre.
• Responsibilities: Design & establishment of call centre processes and procedures for consumer repairs; management of customer impact issues; training and monitoring of call centre staff; resolution of "unique" customer.
• Skills needed: Customer Service; Interpersonal and Inter-organisational Communications; Management; Training; Engineering; Process Design
• Achievements/Improvements made: Establishment of processes and procedures for dealing with console repair issues for EMEA region; Successful management of "Reward Pack" programme (150,000 customers were sent customised.

Dublin 12, Ireland, IE

• Extensive system testing of core product "Activator" (Network Management tools) and its related products; design, development and implementation of a large multi-user database for the tracking of software bugs.
• Responsibilities: Primary systems testing (alpha black box and white box) of "Activator" products; tracking of all bugs and resolutions for all software and hardware products; systems administration.
• Skills needed: Networking protocols; distributed control; Automated Test Environments; Visual Basic programming; MS SQL Server; Virtual Private Networking; HP Openview; Next Level Communications View-1; Telco.
• Achievements/Improvements made: Establishment of bug tracking system; successful testing and release of three major versions of Activator product and various associated plug-ins.

B.Sc. in Applied Computing Student

Molesworth Street, Dublin 2, IE

2nd Level IT Support Engineer in the Computing Support Department based at Bankcentre.

Mba, Strategic Management

Cert, Key Account Management

Diploma In Politics & Government, Politics

B.Sc. In Applied Computing, Computing