Keith Dotter Email & Phone Number

Hatfield, Pa, Us

Allentown, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

-Successfully built relationships with customers, discussing business strategies and areas of difficulty and educating them on specific products and services that provide value andsupport their goals-Increase new sales potential by performing outbound sales activities including phone calls, emails, and campaigns, and scheduling and facilitating demonstrations.-Maintain strong rapport with existing customers, understanding their business needs and providing additional SEMrush Solutions to optimize growth. Connect daily to provide productsupport, answer questions, and provide resources to ensuresuccess and achieve goals.

-Management of multi-sited customer accounts for sales, service, delivery, and tech support-Retain customers with value based, customized, mutually benefited complete solutions.-Technical support for customers, based around available Comcast solutions products.-Sales to customers, including new locations and existing accounts, for business planning and growth.-Data Analysis for team metrics, goal setting, and trending reports-Creating action plans for underperforming representatives-Member of Focus Group to test new functionalities, concepts, and trainings

Horsham, Pennsylvania

-Negotiation of multi-year contracted services-Manage capital justification analysis of large construction projects for buildings.-Network analysis in solution-based sales-Advance voice and data experience for customized business to business applications-Small team (10 representatives) training and support

Quakertown, Pa

-Commissioned sales of cellular devices including phones, mobile internet devices, tablets, and wearables-Conversion of business accounts to increase bottom line and reduce churn-Developed action plans with other associates to raise overall store sales month over month-Designed and developed sales and marketing tools to increase sales with in-store marketing

Remote

Area Market Management:-Provide in-store marketing, training, resources, and business intelligence to 7 mobile phone carriers as well as client (LG Mobile)-Increased brand penetration and sales through advocacy-Restructured team mentoring including external market visits and New Hire training to increase productivity Business Intelligence:-Analyze NJ/PA Region Business Intelligence with data collection and analysis including: store visit reporting, Carrier Training/Resource Portal activations, and daily/weekly/quarterly performance metrics-Established reporting and communication to regional team to increase output and goal execution by 30% Year Over Year-Redesigned market research collection efficiency and information processing through creation of Team Portal websiteInstructional Design and Presentation:-Utilized instructional design to assist in training of coworkers and clients in groups up to 150 people-Represented LG Mobile at International Consumer Electronics Show (2013-2015) as member of Booth Team in high profile event (1 of 20 total)-Created Near Field Communication badges for in field use of digital business cards, later implemented across country, decreasing expenses and increasing brand penetration

Whitehall, Pa

Sales: -Commission sales of contracted mobile devices.-Customer service including bill analysis-Technical SupportOperations:-Developed and executed sales goals and initiatives with Store Manager and Area Sales Manager to increase sales on average of 15% while decreasing shrink-Reviewed and analyzed daily reports including Sales, Customer Feedback, KOIs, RLO, inventory tracking.-Created in store marketing to increase sales

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Information Technology