Keith A. Email & Phone Number

Indianapolis, Indiana

• Reviewed parametric test data for quality issues, production rates, and provided end-action results to customers, Quality Assurance, and After Sales teams.• Performed validation of product software, conducted regression testing, and followed-up with documentation for archiving activities. Utilized issue tracking software to report and requested updates from software engineering team.• Provided project status updates to Project Management and Operations teams and ensured on-time schedule deliveries to meet aggressive schedules and costs.• Examined schematics, layouts, and engineering drawings in preparation of factory testability. Created manufacturing test specifications based upon production test data and ensured product testing adhered to requirements set forth by end customer.

Served as principal technologist, for five projects, throughout all stages of the product development process. Performed electrical, environmental, and product acceptance testing for adherence to engineering and customer specifications.• Utilized schematics, BOMS, vendor data sheets, and engineering design reports to troubleshoot failed product. Delivered root cause analysis to quality teams in preparation of 8D reports and implemented corrective actions where necessary.• Provided pre-production engineering support for thirteen product builds at Asian and Americas factories. Led ten technical training sessions for factory personnel at several factory locations.• Created, modified, and maintained troubleshooting guides utilized by end customers, contract manufacturers, and repair facilities.

Offer field support for North American customers including automotive, gaming consoles, and contract manufacturers. Service included pre-sales, installation, and troubleshooting for various Cimtek custom ATE solutions.• Assessed technical needs of customer requirements and provided support to Canadian and UK based sales teams in preparation of quotations.• Examined software application issues and product field returns for root cause analysis, reported findings to engineering, and coordinated with sales/RMA team for customer satisfaction resolution.• Offered suggestions for customer experience improvements, product enhancements, and answered technical questions of system hardware/software.• Performed installation of Cimtek systems, conducted preventative maintenance exams and calibration service at customer sites.