Keith A. Email & Phone Number

Indianapolis, Indiana

• Reviewed parametric test data for quality issues, production rates, and provided end-action results to customers, Quality Assurance, and After Sales teams.
• Performed validation of product software, conducted regression testing, and followed-up with documentation for archiving activities. Utilized issue tracking software to report and requested updates from software.
• Provided project status updates to Project Management and Operations teams and ensured on-time schedule deliveries to meet aggressive schedules and costs.
• Examined schematics, layouts, and engineering drawings in preparation of factory testability. Created manufacturing test specifications based upon production test data and ensured product testing adhered to.

• Served as principal technologist, for five projects, throughout all stages of the product development process. Performed electrical, environmental, and product acceptance testing for adherence to engineering and.
• Utilized schematics, BOMS, vendor data sheets, and engineering design reports to troubleshoot failed product. Delivered root cause analysis to quality teams in preparation of 8D reports and implemented corrective.
• Provided pre-production engineering support for thirteen product builds at Asian and Americas factories. Led ten technical training sessions for factory personnel at several factory locations.
• Created, modified, and maintained troubleshooting guides utilized by end customers, contract manufacturers, and repair facilities.

• Offer field support for North American customers including automotive, gaming consoles, and contract manufacturers. Service included pre-sales, installation, and troubleshooting for various Cimtek custom ATE solutions.
• Assessed technical needs of customer requirements and provided support to Canadian and UK based sales teams in preparation of quotations.
• Examined software application issues and product field returns for root cause analysis, reported findings to engineering, and coordinated with sales/RMA team for customer satisfaction resolution.
• Offered suggestions for customer experience improvements, product enhancements, and answered technical questions of system hardware/software.
• Performed installation of Cimtek systems, conducted preventative maintenance exams and calibration service at customer sites.