Keith Gaines Email & Phone Number

Led the implementation of Single Sign-On (SSO) for over 150 vendors, decreasing login-related support tickets by 25%.Automated onboarding/offboarding processes using PowerShell and Azure CLI, reducing processing times by 60% for onboarding and 75% for offboarding.Ensured PCI compliance through the implementation of robust security protocols, leading to a 30% decrease in security incidents.

Improved software performance by 20% and reduced security vulnerabilities by 30% through targeted updates and patches.Streamlined deployment and maintenance processes, reducing the release cycle time by 50%.Enhanced security protocols, which cut incident response times by 25%.

Brentwood, Tn

Transitioned to a technical role to gain more hands-on experience in IT operations, automation, and site reliability.Reduced server downtime by 15% with improved monitoring and automation scripts.Used PowerShell to automate processes, which lowered manual tasks by 40%.

Nashville, Tennessee, United States

Increased system uptime by 20% through strategic infrastructure upgrades and IT operations optimization.Developed cybersecurity strategies, reducing security risks by 25% and enhancing data security.Led a team that improved user satisfaction by 30% and reduced support ticket response times by 20%.

Managed cross-departmental IT operations, improving infrastructure reliability and reducing software-related issues by 15%.Introduced process improvements that cut downtime by 20%, resulting in better service delivery and enhanced operational efficiency.Led a team of IT professionals, fostering a collaborative culture and raising overall team performance by 25%.

Certificate, Full-Stack Web Development

Web Development program at The App Brewery in London. Technologies Used: JavaScript Node.js, React MongoDB.

Bachelor Of Science - Bs, Information Technology

Activities and Societies: WGU Cybersecurity Club Completed 93 credits towards B.S. Information Technology