Keith Purcell Email & Phone Number

Halifax, Nova Scotia, Canada

Manages, troubleshoots, and resolves IT Helpdesk and Incident Requests for 500+ employeesSupports, maintains, and installs corporate workstations, networks and serversTroubleshoot IoT devices and network connectivity at residential properties

Halifax, Nova Scotia, Canada

Responsible for administration of Microsoft x365, SharePoint, Azure AD, & Windows OSUpdates & resolves website issues using WordPress and knowledge of CSS, HTML5, & JavascriptTroubleshoots office device issues and maintains hardware inventory

Halifax, Nova Scotia, Canada

Enhanced dining experience through exceptional service in an upscale setting, consistently earning positive feedback ratingsExceeded sales targets through anticipation of customer needs and suggesting appropriate menu options, wine pairings and daily specialsEnsured timely orders by coordinating with kitchen and bar staff and upheld cleanliness standards

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Supported needs of small business mobile customers and drove sales growth Exceeded quarterly sales targets in mobile and residential products and servicesLeveraged Apple’s SEED program knowledge to drive Apple product salesLeveraged product expertise to enhance customer understanding of products/services and resolved technical issues

Halifax, Nova Scotia, Canada

• Updated and resolved profile data in Customer Relationship Management (CRM) database; and
• Updated policies and adjusted premiums in accordance with digital project specifications

Halifax, Nova Scotia, Canada

• Prepared corporate year-end financial statements using Microsoft Excel;
• Prepared corporate tax returns using Cantax T2 and FormMaster;
• Prepared personal income tax returns using Cantax T1; and
• Reconciled accounts and calculated monthly HST remittances using Sage 50 and QuickBooks Online.

• Reconciled bank and credit accounts using QuickBooks Online;
• Assisted with accounts payable using QuickBooks Online; and
• Performed financial analysis using Microsoft Excel.

Halifax, Nova Scotia, Canada

• Promoted and facilitated sale of memberships and Mastercards;
• Tracked sales and marketing data; and managed, updated, and resolved membership data.

Halifax, Nova Scotia, Canada

• Ensured in-development mobile applications operated as intended;
• Applied knowledge of mobile phone functions to test output and find practical solutions; and
• Tracked errors and communicated viable solutions to the Project Manager.