Keith Larson Email & Phone Number

• Mentor and develop 3-6 supervisors and up to 70 front line employees to achieve positive results versus budgeted objectives. • Make appropriate decisions which impact customers and the company alike. • Manage escalations within the department to achieve timely and desired results whether from the customer or from different agencies (PUC, BBB, etc.). • Create, implement, and maintain quality forms and measures to ensure positive customer experiences. • Evaluate Bi-annual employee morale surveys and implement ideas to help improve morale of the department.• Manage to industry leading levels of acceptable customer churn and credits, recognizing trends and adjusting appropriately to manage and reduce both categories.• Integrate other companies acquired via acquisitions, work with management groups to determine what gaps need to be bridged and what processes needed to be mirrored to successful integrate another companies customer records and systems.

• Manage 12-15 store employees.o Interview and hire new associates.o Create schedules to provide adequate coverage ensuring the best possible customer experience.o Train and develop employees on point of sale systems as o Create and administer routine employee appraisals and reviews, providing constructive feedback to employees.o Manage poor performance via action plan communications.o Manage appropriate safety measures to keep employees and customers safe.• Order and maintain weekly inventory levels.• Work with outside vendors to ensure proper counts are delivered versus what is being charged to the company. • Oversee cash drops and counts to ensure all monies collected are accounted for.• Manage loss prevention.o Reduced store losses by employee and customer theft to less than 30% of the previous manager in the first two months in the store.

Education record

Education record