Keith S. Email & Phone Number

Indianapolis, Indiana, United States

• Assigned to an Indianapolis based pharmaceutical organization within SAP Application Management Services as a Problem Manager.
• Led group of Service Now developers/consultants and key client stakeholders in a 4-month project to create and troubleshoot a Problem Management Dashboard to consolidate reporting tools.
• Shepherded 6-month initiative to assist client process backlog of aging problem records culminating in a 45% reduction of problem records in the SAP Global Support IT queue.
• Shared guidance, knowledge articles and training on the Problem Management process to key stakeholders ranging from global all hands conference calls to one-on-one knowledge transfer sessions.
• Provided analysis and leadership with metrics and KPI reports related to service quality and client satisfaction.
• Ensured problem tickets were resolved in adherence to the clients stated standard operating procedures by engaging SME’s, ABAP Developers and functional (business) consultants across multiple assignment groups.

Indianapolis, Indiana Area

• Citation: Rising Star, Q4 FY19For outstanding contribution at the Indianapolis Hub
• Engaged client and internal Infosys stakeholders with relevant incident reports, best practices and KPI's within the SAP Global IT services team.
• Selected as a member of a pilot program that trained with a diverse, cross-functional Infosys team in partnership with the Rhode Island School of Design’s (RISD) Summer Strategic Design Institute. The 7-week immersive.

Indianapolis, Indiana Area

• Completed a rigorous training program covering programming fundamentals in Python and SAP (ABAP).
• Adept in SAP technologies, encompassing all aspects of software development from back-end tiers to presentation tiers.

Indianapolis, Indiana Area

Supported and instructed students throughout a 12 week immersion program focusing on: Bootstrap, Flexbox, HTML5, CSS, Javascript, Node.js, Ruby on Rails, Postgresql, Mongodb, ORMs and Restful APIs.

Indianapolis, Indiana Area

Concentration: Ruby on Rails (Back End)Additional skills: HTML, CSS, PostgresSQL, HTML, CSS, GitHub, Git, web API building, JavaScript and RSPEC.GitHub: https://github.com/KeilsmitPortfolio: https://keilsmit.github.io/

Zionsville, IN

• Recruited top talent nationwide for the Logistics, Transportation and Supply Chain industries. I also have connections linking to other industries such as IT, Manufacturing, Construction and Civil Engineering.
• Results-oriented recruiter driven to deliver top talent nationwide for a range of industries including: supply chain, industrial sales, manufacturing and third party logistics.
• Finished 2015 ranked 38th among Project Coordinators within the MRI Network of 440 offices.
• Finished 2016 1st quarter ranked 19th among Project Coordinators within the entire MRI Network.

Indianapolis, Indiana Area

• Assisted potential Angie’s List members to better understand the benefits of an Angie’s List membership with engaging and informative customer service.
• Served as the Communication Pillar Co-Chair for the Developing Professional Network committee. We were entrusted with the responsibility of facilitating an open dialogue between the 9 pillars, senior executives and.

Terre Haute, Indiana Area

• Instituted challenging lesson plans while instructing students on the fundamentals of video and sound.
• Collaborated with current and former colleagues to speak as guest lecturers.

Terre Haute, Indiana Area

• Created strategic advertisement campaigns and media for a variety of local clients including Toyota of Terre Haute, Indiana State University and Thompson Honda.

Terre Haute, Indiana Area

• Developed and edited daily news topical promotions, promotional advertisements, and new media content while meeting mandatory deadlines.
• Collaborated with staff to produce creative promotional strategies and campaigns that led to an increase in WTWO’s market share.
• Produced special features and live broadcasts.

Indianapolis, Indiana Area

• Provided distinguished troubleshooting and multitasking abilities during a fast pace three hour morning newscast as a Floor Director.
• Operated studio cameras as well as performed audio, script and tape duties

Bachelor’S Degree, Telecommunications

Activities and Societies: American Advertising Federation, WTIU-TV

Corporate Training, Strategic Design

Selected as a member of strategic design thinking pilot program in partnership with the Rhode Island School of Design’s (RISD) Summer.

Certificate Of Competition, Backend Engineer