Keith Morrison Email & Phone Number

Perth, Wa, Au

Australia

Accountable for the Digital Government, Digital Finance Division of NECA.

Perth, Western Australia, Australia

Western Australia, Australia.

- Accountable for all Technical Services delivery for Datacom Australia.- Reporting to the MD Australia and a member of the Australian Executive Leadership Team.- Accountable for Datacoms Australian Technical Services delivery functions through a team of 850+ people o Network and Security Services o Modern Platforms (cloud, wintel, database, midrange) o Intelligent Workspace (deskside, M356, SOE, mobility) o Service Operations and Delivery (ITIL) o Program & Project Delivery o Transition Management Services o ANZ Enterprise Application Services- Responsible for the service quality across all technical delivery to over 170 customers in AU- Active involvement in the development and implementation of Datacom Group strategy and policy, accountable for the implementation of Technical Services strategy across ANZ.- Sponsorship of the following internal programs driving service transformation and optimisation; o AI powered Operations (AIOPS) program (includes the implementation of leading AI based capabilities through tooling) o Service Transformation & Optimisation Program o ITSM toolset Replacement Program

Perth, Western Australia, Australia

Full accountability and ownership for the Datacom Western Australian & South Australian business from Pre-Sales, Business Development, Strategy, Project and Managed Services delivery. Leads the strategy for the delivery of GovNext ICT services to over 30 Government agencies. Leads the strategy for the Managed Platform Services contract in SA delivering services to 12+ Government agencies.With a locally teams in both locations responsibility across all these disciplines with a focus on sustainable business growth, strategy development, customer satisfaction and engagement, continuous improvement and ensuring all key deliverables are maintained.

Australia

Full accountability and ownership for the Datacom Western Australian business from Pre-Sales, Business Development, Strategy, Project and Managed Services delivery. Leads the strategy for the delivery of GovNext ICT services to over 30 Government agencies. With a locally based team of over 150 people the role has full P&L responsibility across all these disciplines with a focus on sustainable business growth, strategy development, customer satisfaction and engagement, continuous improvement and ensuring all key deliverables are maintained.

Perth, Australia

Perth, Australia

Perth, Australia

As one of the Australasia’s largest privately-owned IT services companies, with an overall vision to provide enduring performance and fresh thinking, Datacom uses its rich technology and service history to drive performance in its customers’ businesses.Datacom WA is a proven provider of reliable, innovative industry leading IT solutions and services to a diverse range of organisations from enterprise, corporate and government sectors.At Datacom we know that IT applied correctly and intelligently makes a demonstrable difference to our clients’ businesses and we strive to push technology boundaries to ensure that our clients are the first to benefit.

Perth, Wa

Reporting to the CEO, full accountability for the success of service delivery of Kinetic IT’s West Australian, Victoria and Northern Territory accountsMember of the Executive Leadership TeamActive involvement in the development and implementation of company strategy and policyAccountable for P&LResolution of delivery issues escalated by Service Delivery Managers (SDMs)Accountable for successful maintenance and development of long term relationships with Kinetic IT’s clients and business partnersResponsible for successful contract establishment and negotiator for substantial contracts with government and commercial enterprises

Perth, Australia

Reporting to the General Manager, Service Delivery & Operations, had responsibility for the success of service delivery across a portfolio of Kinetic IT’s West Australian accountsAccountable for ensuring that service delivery meets and exceeds our customer expectationsProvides direction and support for Service Delivery Managers (SDMs) assigned to specific customer accountsProvides a direct interface with our customers so that the ongoing translation of customer strategies into tactical initiatives can be done at the highest operational levelAccountability to approve the financial management, workforce management, supplier management and service delivery management plans for each outsourcing accountActs as the immediate escalation point for any extraordinary approval required to ensure the effective management of each client siteResponsible for approving any variation to contractual terms and resolving client dispute or employee grievances that are unable to be resolved by the SDM of the account

Perth, Australia

Delivering on agreed outcomes, measured against strict Service Level AgreementsPlanning and implementing strategic, tactical and operational improvements for full infrastructure and support servicesHighest point of escalation for all operational itemsProviding consultancy services on process improvement based on the ITIL Service Management best practice frameworkStaff management and supervision for all staff, including direct management of Operational ManagersLiaison point between Kinetic IT and Customer senior management on operational and contractual mattersPromote service improvement to ensure increased value through improved efficienciesContract Management including Due Diligence, Transition and Contract NegotiationsManage customer queries and complaints, including providing strategic liaison for senior users and Business Managers

United Kingdom

Establishment of a Service Delivery capabilityEstablishment of a Program Office capabilityResponsible for the design and implementation of a business transformation process, to form the basis of Bytes Document Solutions proposals Responsible for the management and delivery of large projects within Bytes Document Solutions Responsible for the management and development of a team of junior project managers, people management and development.Provide pre-sales support to senior sales reps within Bytes Technology Group to aid with large proposals Negotiate and manage all 3rd party support arrangements to agreed SLA Delivery of a project that included the management of installation of 200+ multi function devices over 40 locations and implementation of a fax server solution

United Kingdom

Established a Service Desk function delivering on agreed Service Delivery outcomes, measured against Service Level AgreementsDesign and implementation of incident, problem and change/release management support processesImplementation of a Service Management toolsetPlanning and implementing strategic, tactical and operational improvements for all infrastructure and support servicesHighest point of escalation for all operational issuesStaff management and supervision for all staff, including direct management of Technical StaffPromote service improvement to ensure increased value through improved efficienciesManage customer queries and complaints, including providing strategic liaison for senior users and Business Managers

Team lead a Service Desk / desktop function delivering on agreed Service Delivery outcomes, measured against Service Level Agreements Ensuring accurate logging of incident and problem Initial point of escalation for operational issuesStaff supervision for all staff, including direct supervision of Technical StaffPromote service improvement to ensure increased value through improved efficienciesManage customer queries and complaints, including providing liaison for senior users and Business Managers

Ba Hons, Ict Teaching

Education record