Keith Moy Email & Phone Number

Greater Denver Area

Promptly and effectively handles to conclusion 10 to 20 assigned claims per month with moderated direction and oversightMakes decisions on 10 to 20 claims with in delegated authority as outlined in company policies and procedures.Determines proper policy coverages, and where necessary, investigates, evaluates, negotiates and equitably settles all assigned.

Denver, CO

Program facilitator and employee trainer including 7 Habits for Highly Effective People presenterAssisted in managing call center operations to ensure fulfillment of performance goalsProvided effective leadership, training and soft skills to a call center operation with over 200 employees Evaluated incoming and outgoing calls for 50+ call center agents to.

Denver, CO

Facilitated training and customer care coaching for 10 to 15 new hires per classAdhered to high standards of professional conduct while delivering superior customer service in high volume call centerConsistently met and exceed goals and expectations, employee of the month 5 times

Denver, CO

Presented personal and professional development seminars which included 7 Habits for Highly Effective PeopleCoordinated and facilitated volunteer and staff leadership training for a small staffCommunicated comfortably with people at all levels internally and externally about organization projectsCreated systems to effectively organize team processes

Parker, CO

Met with prospective tenants to show properties, explain terms of occupancyDirect collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expensesManage and oversee operations, maintenance, administration, and improvement of properties

Denver, CO

Planned and facilitated weekly programs; led and directed a system of 400+ volunteers, interns, and staff membersManaged project and event planning, including annual conferences, retreats and community events for 100 to 1000+ attendees.Effectively lead and managed 5 ministerial departments simultaneously along with public speaking and class.

Master'S Degree, Marriage And Family Therapy/Counseling

Successfully earned Masters Degree in Marriage and Family Therapy

May 2012, Organizational Management

Graduated with Honors in Organizational management and Leadership