Keith Moy Email & Phone Number

• Led data analysis projects for an international education company to provide insights on customers, competitors, and partner organizations.
• Analyzed data for biannual company white paper and presented findings to senior leadership
• Researched competitors for quarterly competitive analysis deck to drive marketing decisions
• Designed, conducted, and analyzed quarterly NPS surveys to collect customer feedback and provide recommendations for program enhancements, resulting in an increased NPS of 25
• Revamped BI Sharepoint site, which increased collaboration of market intelligence gathering
• Led global, cross-functional teams as project manager for transition of system platforms

• Built and maintained weekly dashboards to monitor progress towards annual company goals to facilitate agile decision making.
• Investigated ad hoc data inquires for multiple departments to breakdown complex business problems and create data-driven solutions
• Generated Excel templates utilizing pivot tables to increase reporting efficiency and accuracy
• Led company training sessions on Excel and best practices of data management system, Jaspersoft
• Triaged ZoHo Service Desk ticketing system for analysis/system enhancement requests
• Coordinated software enhancement projects between users and developers with Jira

• Created systems and compiled documentation for all managers to track progress of employee responsibilities against monthly/quarterly/annual KPIs (Key Performance Indicators).
• Coordinated with 110 internal employees to onboard hosts in HRIS system Paycor and process monthly stipend payments to over 1100 host families nationwide
• Optimized processes and trained departments on new procedures that decreased onboarding turnaround time by 50% and stipend discrepancies by 70%
• Oversaw annual company audit, resulting in 99% compliance to accreditation standards

Long Beach, CA

• Conducted statistical analysis in SPSS for a gender and culture development lab under the psychology department. Results were illustrated in digestible graphs and presented at lab meetings.
• Published research paper in Journal of Health Psychology
• Developed and conducted a study examining gender differences in mathematics
• Collaborated with a team of researchers to design experiments, test hypothesis, and administer multiple studies
• Presented posters at Western Psychology Association conference and Annual CSULB Psych Day
• Completed the Protection of Human Subjects of Research orientation program

Long Beach, CA

• Reviewed and edited exams to create multiple versions
• Evaluated tests and assignments for over a hundred students
• Input grades into Microsoft Excel
• Assisted students with course material through email correspondence

Irvine, CA

• Counselor for children with behavioral, emotional, and learning disorders
• Trained in implementation of study protocols
• Educated children in group problem solving, social, and athletic skills
• Created and implemented individualized programs to modify specific negative behaviors
• Collected extensive data, monitored progress, and reported results to supervisors daily

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Psi Chi National Honors Society (CLASC Representative, Vice President), Psychology Student Association, Phi.

Data Analytics

• Accelerated course on data analytics • Received instruction on how to utilize Excel, MySQL, and Tableau • Analyzed marketing trends of.