Keith Nottonson Email & Phone Number

Philadelphia, PA, US

San Francisco, California, US

• Leading technical program management and quality assurance activities
• Fostering innovation by producing twice yearly hackathons and being cool about process
• Enabling everything from corporate governance and leadership syncs to quarterly planning and budgeting

New York, New York, US

• Managed the technical program management and quality assurance teams as well as led the overall development process
• Built and operated an end to end product delivery service for all our product, engineering and design work with measurable “dev to rev” lead times to run our product portfolio
• Implemented a monthly operations review for engineering, which drove the reduction of out of SLA defect and security tickets and open incident action items by over 70% in 16 months
• Enabled innovation by running the Horizon 3 incubation process and hosting two hack weeks a year
• Created and launched our communities of practice to foster learning and communication

Sunnyvale, CA, US

• Everything from corporate governance and facilitating leadership syncs to quarterly planning and goal setting
• Program Lead for 2 critical company projects: one involved 20+ teams distributed across 6 offices globally, the other involved 10+ co-located teams

San Francisco, California, US

• Agile Coach for an enterprise that included 200+ Agile teams
• Led 2-day Introduction to Agile/Scrum training classes for 200+ employees
• Coached multiple Agile teams across R&D and TechOps
• Presented "Agiletecture or: How I Learned to Stop Worrying and Love Agile"

Sunnyvale, CA, US

• Working in the Office of the CTO driving Agile transformation across the entire company
• Working company wide to understand engineering practices and evangelize and drive Scrum adoption throughout the organization.
• Led Scrum workshops for over 1000 Product Owners, ScrumMasters and team members to understand and adopt the Scrum framework for more efficient and sustainable product delivery
• Redefining internal Product Life Cycle with cross functional disciplines to incorporate core ideologies of agile manifesto and principles
• Worked with scaled implementations of Scrum involving 10 teams or more
• Trained and coached teams in Taiwan, India, Singapore and the US

Sunnyvale, CA, US

• Reduced time to market by 50% in 3 months

Sunnyvale, CA, US

• Encouraged team to achieve daily releases during the World Cup 2010 and weekly releases thereafter, reducing average time to resolution for tickets by over 60%.
• Co-created the Sports Hacktacular which allows team members to build and release innovative features with more than 10 being delivered to users, some in less than a week.
• Led the Great Bug Sweep closing 32K tickets and reducing P1 tickets from 200+ to 0.
• Co-facilitated the Fantasy Team’s two day Fantasy Camp Agile workshop

Sunnyvale, CA, US

• Implemented and drove a unified Scrum-based process for all of Yahoo! Finance, training 50+ people and led the bi-weekly sprint review, retrospective and planning sessions for 3 teams
• Built a dependable product release system that delivered code to production on cadence every two weeks reducing time between releases by 60%
• Delivered the top priority EU project on schedule for 5 markets, deploying in 3 markets ahead of the committed date
• Performed value stream mapping in order to identify system constraints and measured lead times, throughput and cumulative flow to increase predictablity
• Managed a program containing over 50 projects, providing weekly status as well as detailed reports for high impact projects

Sunnyvale, CA, US

• I worked at the legendary Yahoo! Brickhouse with the team responsible for launching the now retired video.yahoo.comHired as an engineering manager to help the team “go agile”, I took on many roles, including:
• Release Manager: getting production under control, focusing on risk management, prioritization, and QA effectiveness, coordinated the production releases for front end video of 4 teams including 2 websites in 14.
• ScrumMaster: led 500+ daily standup meetings and facilitated over 50+ sprint planning sessions, facilitated the project retrospective for a 9 month long project involving members of 6 teams, coached new ScrumMaster.
• Program Manager: coordinated the engineering resources and project schedules for Yahoo! Video (video.yahoo.com) and Jumpcut.com, relaunching video.yahoo.com version 2, successfully migrating 13 international markets in.
• Player & Tools Engineering Manager: Managed and mentored 6 developers, introduced team to kanban

New York, New York, US

• Served as:
• Release manager: coordinated the releases of all sites; implemented a change control process that directly contributed to Operational metrics achieving over 90% green.
• ScrumMaster: responsible for guiding 35+ resources on multiple scrum teams through 750+ daily scrum meetings and facilitating over 50+ sprint planning sessions; compiled the consolidated Company Backlog; mentored.
• Quality Assurance Manager: grew the team from 1 engineer to 4, scaled the QA function to Director level, responsible for hiring Director of QA; architected the test automation strategy.
• Chief of Staff: reported to CIO; responsible for resource allocation, weekly executive updates, and the engineering managers meeting
• Partnered with the Director of Operations to vet, negotiate and purchase performance monitoring, agile project management, test automation, and defect management tools.

• Wego Systems (acquired by Astoria Software) sells portal software to companies such as Cisco, SnapOn Tools, and P&G so they can manage Internet services for customers, employees, and partners.
• Developed and executed the entire testing process for a Java-based Internet software through 3 product lifecycles.
• Wrote and implemented comprehensive test plans that included acceptance, suspension, and release criteria.
• Managed the weekly code release to production, regressing bug fixesand testing enhancements.
• Created automated test scripts using SilkTest to perform smoke, regression, and load testing.
• Developed testing schedules for and tracked the testing of software products and revisions.

Charlotte, NC, US

• Designed and implemented a quality assurance program for a call center receiving more than 50,000 calls and 25,000 e-mails per month improving our internal call center rank from 8th to 1st in the first two months.
• Created and implemented a plan that decreased customer support e-mail response time from 10 days to 1 day.
• Developed the customer service quality guidelines for 100 customer service representatives to improve and then maintain high levels of quality service to our clients.
• Performed user acceptance testing on Bank of America's Interactive Banking Automation Project.
• Designed test cases and wrote bug reports for Scopus and HomeBanking's™ Intranet.
• Directly responsible for training and evaluating 20 associates.