Keith Poole Email & Phone Number

Munster, In, Us

Chicago, Illinois, United States

As primary support to all Microbiology and Hematology departments across North America, and serving as thought leader for Lean culture change, I coach, mentor, train and collaborate daily with front-line associates, supervisors, and managers for them to become relentless problem solvers. Support all lab departments at multiple sites for execution of strategic plans while building a culture of continuous improvement. Routinely represent the Lean Leader internal consultant team to organizational leadership. Perform data collection, analysis, and Pareto prioritization to enable local team member and leader decision-making. Develop and facilitate tiered gemba huddles, fostering kaizen idea generation and implementation through structured tests of change. Work with local and senior leadership to design and deploy solutions and systems to ensure that improvements are sustainable, including operator and leader standard work, 5S, and visual management. Conduct in-person and remote training for leadership teams, management, and front-line staff to increase awareness and utilization of consulting resources.

Chicago, Il

Independently lead and coordinate Lean business transformation engagements, taking clients through assessment, education, advisement, and implementation. Conduct on-site training, data analysis, project facilitation, and satisfaction measurement program improvements as needed to support enterprise-wide transformation. Act as the primary liaison with client senior leadership. Maintain systems approach with focus on Lean principles, organizational transformation, customer loyalty, ensuring added value in roles and activities of staff, and leaving behind appropriate structure and tools to ensure sustainment.

Olympia Fields, Illinois, United States

Coached, mentored, and trained front-line, director-level, provider, and senior leadership teams at a two-campus hospital. Managed the two-person improvement team, testing and implementing best practices for daily application of Lean concepts and tools, later adopted by the entire 14-hospital system. Facilitated value stream mapping and analysis with physician, director, and supervisor teams to assess current processes, and to also identify and prioritize opportunities for improvement.

Hammond, In

Teaching Statistics and Data Analysis classes.

Hammond, In

Teaching Quality Management classes.

Chicago, Il

Completed current state review and summary of all processes around training and education provided to member Academic Medical Centers.Led Kaizen Event team to further investigate the current state and develop a future state vision and possible structure.Recommended improvements to education oversight, structure, and delivery.Advised Leadership on implementation and communication. Constructed implementation plan and identified resources needed.

Independently facilitated on-site hospital teams in the application of Lean and Six Sigma methodologies to improve operational efficiency and quality.Led Lean rapid process redesign events for immediate implementation.Worked closely with hospital and corporate leadership to plan and implement system-wide Lean initiatives and adoption of best practices.Developed and maintaining relationships at the facility level with clinical and supporting departments for operations improvement work.Effectively communicated with stakeholders at all levels in the organization to set clear expectations and timelines, and manage the impact of change.Helped to create a Lean healthcare toolkit, training materials, and internal Lean certification for use within the entire 160+ hospital system.Followed a defined process improvement core methodology to support operations improvement and helping to continually improve the methodology.Facilitated the execution of Lean implementation plans in support of long-term facility process improvement initiatives.Provided support to multiple, concurrent performance improvement initiatives.

Provided corporate oversight and support for a system-wide Lean Six Sigma program across 13 hospitals, a central lab, a central pharmacy, and other groups.Trained, led and mentored Lean Six Sigma Black Belts, Green Belts, Yellow Belts and Champions across the entire SSFHS system.Led two system-wide projects: Inpatient Care Coordination and ED Throughput.Developed and implemented a core Lean Six Sigma curriculum for all facilities.Provided corporate support for committees, teams and local administration.Led project teams and conducted training as needed at local facilities.Developed Lean Six Sigma leaders from each facility by providing continuing education, best practice sharing, and facilitating teamwork.Represented SSFHS at conferences by presenting workshops and papers.Participated in and contributing to the Lean Six Sigma program, the Corporate Office and the SSFHS System as a whole by fostering a spirit of cooperation and promoting system thinking between hospitals.

Chicago, Il

Achieved and maintained certification of worldwide headquarters (Chicago) and all 50+ North American field offices to ISO 9001:2000.Created and implemented an ISO 9001:2000 compliant Quality Management System for all world-wide Corporate functions.Worked closely on end-user product creation process improvement with the Distribution Services department for OEM customers such as Ford, Daimler-Chrysler, Mercedes-Benz, BMW, Mini, Maybach, Volvo, and Audi; coordinated successful certification of this department to ISO/TS 16949:2002.Consolidated all internal quality auditing documentation and processes worldwide.Trained staff worldwide in quality systems, standards, and tools including statistical techniques, document and revision control, FMEA, and control plans.Assisted in the creation of a supplier quality program, including standards, auditing and ongoing evaluation and performance tracking.Assisted in the development and refinement of a custom intranet-based document control repository for all worldwide operations.

Des Plaines, Il

Supervised, coordinated and administered quality control and quality assurance functions, including oversight of the QC supervisor and QC inspectors covering receiving inspection, first article inspection, and final inspection.Instructed and trained personnel in the use of inspection and test equipment (micrometers, optical comparators, torque wrenches and screwdrivers, surface roughness, etc.), methods, and techniques, and maintained records of training.Participated in new product design and process reviews, including engineering drawing (blue prints) review, developing test and inspection plans, control plans, FMEA, coordinating first article inspection submissions to customers.Led and advised process continuous improvement project teams at manufacturing locations in Illinois, Wisconsin, and Mexico.Utilized Six Sigma methodologies (DMAIC) and tools whenever possible, including process mapping and design of experiments.Prepared and presented statistical analyses, including control charts, paretos, capability studies, and gage (GR&R) studies as appropriate.Assisted with the implementation of kanban, pull production, visual controls and other lean manufacturing concepts and techniques.

East Chicago, In

Interpreted management quality objectives, and developed and deployed quality system components to meet these objectives and product specifications.Gathered, analyzed, and disseminated data to drive problem solving, decisions, process improvement, and paths of work including modifications to process sensors and controls; coordinated additional data collection as required.Managed $1M project to design, manage requirements for, implement and test custom software to automate batch annealing operations.Led capability and gauge R&R studies, initiated calibration and certification programs, supported SPC efforts, PDCA and FMEA creation and maintenance.Created sampling plans (FRDs), performed components of variance and correlation studies, and designed experiments. Utilized PPAP and APQP tools.Led and coordinated daily management, weekly productivity, monthly cost meetings.Routinely reported out to higher levels, including Managers, the General Manager, many of the Vice Presidents, and also the President of the company.Conducted formal and informal quality system and environmental training.

Performed management and hands-on duties pertaining to the implementation of a quality system, leading to successful certification to the ISO 9002:1994 standard.Acted as a Quality Assurance resource to all departments.Presented training sessions on ISO 9000 to the workforce and management.

Master Of Science, Quality Assurance

Quality Assurance

Bachelor, Metallurgical Engineering

Engineering

Bachelor, Metallurgical Engineering

Bachelor, Mathematics And Statistics

Activities and Societies: Swimming, RugbyMathematics and Statistics

Shad Valley