Keith Costa Email & Phone Number

Boston, Ma, Us

Greater Boston Area

Greater Boston Area

Led global cross-functional teams to solve complex technical problems, implement manufacturing improvements, and develop customer account management strategies for automotive manufacturers and suppliers in order to improve customer satisfaction. Ensured compliance with ISO 9001, TS16949, customer requirements, and internal procedures. Developed and updated tools & procedures to streamline and optimize management of concerns and prevent reoccurrence of issues. Set quality goals, analyzed data trends, and guaranteed customer expectations are met. Influenced the design and development process to improve quality.

Greenville, South Carolina Area

Design concepts and projects as a consultant for various manufacturing, quality engineering, supplier development, process improvement, and other issues at automotive manufacturers such as BMW, Mercedes, and VW, as well as tier 1 and 2 suppliers. Serve as primary contact to the customers, which includes handling any problems, winning projects, and introducing the company. Frequently work with common quality tools such as 8D, APQP, and PPAP. Certified to perform VDA 6.3 audits. Conform to various quality systems including TS-16949, ISO-9001.

Rochester, United Kingdom; Taunton, Ma Usa; Hamburg, Germany; Milan, Italy

Created, monitored, and maintained a global quality system. Founded 3 new start up offices located in 3 widely-diverse countries, including the United States, Germany, and Italy—building sales from nothing to more than $2 million per year in short timeframes. Performed hands-on engineering and engaged in quality initiatives with automotive electronics. Managed a global team of ten engineers, which produced new products, test equipment, software, and created & updated work instructions. Identified new product categories and market opportunities and managed the creation & distribution of new information, procedures, test methods, and test equipment to our global production facilities. Coordinated worldwide technical training of staff, audited foreign offices, and acted as cleanup manager during times of internal change. Worked with other top executives to provide company’s strategic direction and make decisions that directly impacted the company’s ability to achieve target profit levels and expansion plans. Hired and trained employees, generated strategic country-specific business strategies, and negotiated contracts with vendors and suppliers. Oversaw P&Ls for each office, managed new product development activities, and worked with sales team to expand product line into new areas.