Produce and retain new and existing clients through effective communication and teamwork.Analyze and resolve client needs through account suggestion and knowledge of productsSuccessful implementation of client on-boarding, using online tools to streamline process. Established performance and service goals and held associates accountable for individual performance.Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Handle inquiries, loan payments and all related loan service matters for consumer lending department through multi-tasking of different communication channels (i.e. phone, email, fax and instant message) and resolve issues using knowledge of company policies and critical thinking• Perform necessary and complex calculations, discloses appropriate information to borrowers or agents, maintains logs and reports, researches customer complaints and responds in writing or by telephone including but are not limited to; posting loan payments, generating loan payoffs, and communicating with third party agencies • Resolving complex problems independently; cross selling various financial services and products• Process file maintenance to reconcile loan discrepancies. Independently researches and resolves problems identified once loan processing period has ended• Collaborate with coworkers in order to complete complex reports throughout each month • Provides general consumer lending support to all departments to ensure satisfactory and on-going maintenance of members' loans • Review, rework, and fund loans sent from collections department • Independently able to identify members needs through services offered by the credit union • Process payments and fee reversals upon members requests • Communicate daily with members, third party insurance companies, loan origination department, title department, and collections department and various other professionals to process different requests pertaining to members loan • Maintains responsibility for loan issues/tasks and reports related to visa credit cards including but not limited to adding and deleting authorized users, closing visa accounts, credit limit increase and decrease, performing balance transfers, and completing visa fee refunds when appropriate

-Continuous interaction with members to ensure they are provided with friendly, professional, and courteous service every time. -Multi-task and coordinate workloads of opening accounts and handling monetary transactions, while providing efficient and accurate service to members.-Perform a daily risk assessment when opening accounts for new potential members.-Consistently seek out leads to suggest products and/or services to members when possible.-Effectively communicate and assist co worker with different tasks for opening, operating, and closing the branch.

-Provided trademark customer service to approximately 200 guests on a daily basis within a fast-paced banking environment-Gathered customers’ special needs and requirements and offered a host of banking services based on the individual situation-Achieved 25 closed referrals quarterly by referring interested patrons to personal bankers who tended to their financial needs-Collaborated with team members to quickly and efficiently assist customers upon entrance into the banking establishment

-Greeted passengers with pleasant and friendly welcomes when they boarded the plane.-Explained and demonstrated the safety procedures to passengers.-Preserved calmness as an example for passengers at all times during times of turbulent travel.-Maintained responsibility of the safety of the passengers aboard plane.