Keith S. Email & Phone Number

Huntsville, AL, US

Huntsville, Alabama Area

• Maintain libraries of contract and department specific documentation.
• Deliver customer furnished and contract deliverable documents to their required repositories within a set turnaround time metric or contract-driven due date.
• Achieve turnaround times less than 1.04 hours of a 2-hour expectancy for GFIT requests and 0.90 hours of a 4-hour expectancy for DSR requests and gained an overall score of 4.6 out of 5 from my customers when rating my.
• Achieve turnaround times less than 1.04 hours of a 2-hour expectancy for GFIT requests and 0.90 hours of a 4-hour expectancy for DSR requests and gained an overall score of 4.6 out of 5 from my customers when rating my.
• Ensure compliance with Data Management processes and the tailoring of processes to support strategic program and departmental objectives.
• Build and maintain SharePoint sites for data storage and assist in the implementation of new features on these sites that allow for easy communication and access to resources.

Huntsville, Alabama Area

• Interpreted Medical, Automotive, Environmental, and Defense regulation standards to ensure that our processes are within alignment with any new updates.
• Performed internal audits and process validation to ensure compliance to in-house and external specifications and standards, such as GMPs and ISO regulations, is met.
• Evaluated inspection support documents, test records, and product logs for accuracy and legibility, and ensured that each document is uploaded into Agile PLM… Show more
• Evaluated inspection support documents, test records, and product logs for accuracy and legibility, and ensured that each document is uploaded into Agile PLM for record-keeping driving 100% inspection results.
• Responsible for assisting our Document Control team in the coordination of material purges, Part Change Notices, and in updating our Standard/Manufacturer’s Operating Procedures and related documents due to part change.
• Increased defect visibility and prevention beyond 97% by assisting various Quality Engineers, Upper Management, and external customers by using Microsoft Excel functions such as filters, sorting, formulas, V-Lookups.

Huntsville, Alabama Area

• Obtained and entered demographic and financial information for all patient types.
• Handled all customer service issues in a customer friendly manner.
• Collected required fees from patients or authorized representatives.
• Led team huddles to correlate updated procedures and special practices.
• Maintained office supplies and monitored when new supplies needed to be ordered.
• Handled front desk duties including patient… Show more

Huntsville, Alabama Area

• Managed multiple interdepartmental projects received via WFM, Microsoft Outlook, and phone, and interpreted the scope to ensure work was dispersed and completed within set service level deadlines. Ended with a 100%.
• Used Net Promoter tool to generate weekly root-cause analysis evaluating customer satisfaction opportunities based on pre-set performance metrics, and presented strategies to management which increased customer.
• Used Net Promoter tool to generate weekly root-cause analysis evaluating customer satisfaction opportunities based on pre-set performance metrics, and presented strategies to management which increased customer.
• Partnered with various departments within company to gather feedback regarding struggles with processes and communication between departments, and compiled the most common issues along with suggestions to repair.
• Generated monthly performance/fit analysis including 5-level reporting which consisted of functional, regression, user acceptance, integration, and performance, and compared against pre-set metrics to determine areas.
• Produced quarterly cost analysis reports to ensure that customers were receiving the best pricing in accordance to the average amount of minutes and data used, and offered suggestions to lower cost, or increase monthly.

Huntsville, Alabama

• Gave daily customer support to Enterprise and Government clients by processing purchase orders, equipment orders and maintenance requests with a 100% quality/accuracy score.
• Provided communication via phone, WFM, and Microsoft Outlook to internal and external customers with questions related to their Federal and State Government contracts along with any additional RFPs and RFIs.
• Consistently maintained an in-depth level of knowledge of contracting principles, policies, and… Show more
• Consistently maintained an in-depth level of knowledge of contracting principles, policies, and procedures through internal training to readily support my customers.
• Used various ERP systems to monitor contract performance and ensure our work was in compliance with the performance standards, applicable laws, delivery schedules, payment provisions, and other requirements stated in.
• Served as lead liaison between Sales and GEAs for highly sensitive White Glove contracts (COPA, DOITT, NASPO ValuePoint, GSA), and ensured that work was dispersed to the correct teams in accordance to contract type and.

Huntsville, Alabama Area

• This position is responsible for supporting technical support and general care calls for the Government Service Center.
• Interacted with government agencies in a professional manner with a high sense of urgency.
• Processed service and maintenance requests as well as situations that required extensive research.
• Handled escalated incoming customer service and technical support calls and callbacks.
• Proactively gained experience and knowledge of… Show more This position is responsible for supporting technical support and general care calls for the Government Service Center.
• Proactively gained experience and knowledge of systems and databases through training utilized by the BGCO to facilitate resolution of all requests received.

Huntsville

• Provided exceptional customer service and technical support for internal and external voice and data product customers.
• Troubleshot hardware and software issues and identified network/applications issues.
• Provide detailed information on how to set up/configure data and voice products.
• Used various administrative department tools and on-line resources for customer resolution.
• Used trouble ticket system for tracking customer interactions and problem… Show more
• Used trouble ticket system for tracking customer interactions and problem resolution.

Huntsville, Alabama Area

• This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature. This role is also responsible.
• Managed customer relationships by performing the full range of customer service functions.
• Empathized and acknowledged customer complaints to create trust and partnerships, achieving customer loyalty.
• Used negotiation and problem solving skills to resolve customer concerns.
• Reviewed all customer account information while on calls to identify and match customer's needs with the appropriate product and / or service (e.g., upgrades, adding a line).
• Offered and educated on the benefits of products and services and explains how the recommendations will add value to the customer’s wireless experience.

Huntsville, Alabama

• My responsibilities were to oversee the daily floor operations and manage up to 8 employees, enforcing sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive.
• Developed many entry-level associates on the Point Of Sale system, sales tactics, and marketing.
• Handled cashier and floor support responsibilities when short-staffed.
• Oversaw the daily… Show more My responsibilities were to oversee the daily floor operations and manage up to 8 employees, enforcing sound merchandising and loss control strategies; execute corporate programs.
• Oversaw the daily floor merchandising and inventory operations.
• Enforced merchandising and shrink strategies by ensuring all associates were visible.

Sumiton, Alabama

• Assisted with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
• Managed inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices.
• Coordinated between departments and operating units in resolving day-to-day administrative and operational problems.
• Scheduled and coordinated meetings, interviews, events and other similar activities.
• Prepared business correspondence… Show more
• Prepared business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science (B.S.), Business Administration, Management And Operations, 3.76 Gpa

Activities and Societies: Phi Beta Lambda Business Fraternity Inc., Delta Mu Delta National Honor Society, Alpha Kappa Mu Honor Society