Keith Smith Email & Phone Number

Lead Casco Equipment Coordinator• Responsible for new order processing • Corresponded directly with customers on a daily basis• Managed billing resolution, reconciliation, and warranty issues• Worked with full authorization including decision making to resolve issues of shipping, manufacturing, and billing After-Market Parts (APS Resource)• Primary contact for APS • Managed purchase orders for entry via email and phone order request• Coordinated with the Purchasing Department to acquire parts• Organized shipping / receiving logistics• Prepared invoices• In-depth working knowledge of APS, Serco, and TKO parts inventoriesSpecialty Control Panels• Conducted weekly conference calls with outsourced contractors• Drafted detailed excel spreadsheets for all outsourced and manufactured panels• Communicated directly with outsourced contractors Office Administrative Responsibilities• Maintained filing, auditing, electronic and physical storage and archive• Directed distribution of logistics / shipping information to various departments• Ordered and maintained office supplies for the Customer Service Department