Keith Tan Email & Phone Number

Singapore

Singapore

• Maintained large database of employee details related to performance and salaries, while proficient in developing interactive dashboards using Tableau, Power BI, and Power Automate; created 6 dashboards in 3 months.• Designed and implemented interactive dashboards for People Growth Programs, enhancing data visualization for over 2,000 employees across nine countries, leading to a 25% increase in user engagement and program participation.• Conducts comprehensive salary benchmarking across nine countries, providing critical insights that result in a 15% adjustment in compensation strategies to align with market standards, improving employee satisfaction scores by 20%.• Analyzed performance ratings against salary increments, identifying trends and discrepancies, which facilitated an adjustment in performance-driven pay processes, contributing to a 10% increase in overall employee retention.• Leveraged data analytics tools to streamline reporting processes, reducing the time spent on data gathering and analysis by 40%, allowing for more strategic decision-making capabilities within the Compensation & Benefits team.

Singapore

• Implemented enhancements to database systems using SQL and Microsoft Excel, resulting in a 20% reduction in data retrieval time. This improvement significantly increased productivity for six cross-functional teams, facilitating more efficient workflows.• Developed 3 to 4 interactive dashboards per month utilizing data visualization tools such as Tableau and Microsoft Power BI. These dashboards supported data-driven decision-making across two departments, enabling leaders to quickly access and analyze key performance metrics.• Effectively managed an average of 60 inbound calls daily, surpassing a 70% overall completion rate. Skillfully conveyed vital information to stakeholders while upholding confidentiality and adhering to organizational policies.• Consolidated 2,000 data fields to optimize information filtering and sorting, saving team members 4 hours weekly. Improved efficiency and enabled focus on strategic initiatives.

• Selected for a 4-day 3-night overseas SPOT Student LEADership Programme (LEAP) where at least 4 different challenges and obstacles were posed during activities.• Reflected on what could be done better, using the 7 Habits of Highly Effective People by Stephen Covey was impactful.• Facilitated and presented ideas with a team of 6 to complete those challenges. Besides more selfconfidence and self-awareness were gained through interaction with team. Being able to communicate competently and execute ideas was important in discussions.• Displayed determination in a timely manner and motivated team of 6 to persevere and was commended for my strength in interpersonal skills, as able to understand teammates' at a deeper level and even created friendships with some.• Educated on current affairs globally within classroom setting of about 25 students.

Singapore

• Revamped policies for SkillsFuture Credit distribution, building a knowledge base of 20 resources. Saved 3-4 hours per project by enhancing administrative efficiency, boosting overall project productivity.• Designed and implemented a streamlined process for employee timesheet management using Microsoft Excel, eliminating the need for manual, handwritten submissions. This improvement led to a weekly time savings of 5 hours, enhancing team productivity.• Collaborated with a team of five software developers and engineers to refine dashboard functionalities by incorporating user feedback. This iterative process resulted in enhanced usability and relevance, ensuring that tools aligned with user needs.• Generated 12 dynamic dashboards over a six-month period to visualize data on SkillsFuture Credit issuance, integrating real-time updates and historical trends using Tableau. These dashboards empowered stakeholders with actionable insights for decision-making.• Utilized predictive modeling within Tableau to forecast future credit demands, which resulted in a 15% reduction in excess credit allocation and a 10% increase in resource efficiency. This proactive approach enhanced the organization’s ability to allocate resources effectively.• Successfully advocated for the implementation of proposed dashboards for tracking monthly credit disbursement, leading to a 25% improvement in accountability among teams. This initiative fostered a culture of transparency and performance monitoring.

Singapore

• Interacted with over 50 customers weekly to assess their needs and deliver customized solutions, cultivating strong relationships and achieving a 95% customer satisfaction rate as evidenced by feedback surveys.• Assisted in raising awareness among customers about sustainability practices, which led to a 15% increase in participation in eco-friendly programs and promotions, contributing to the organization’s commitment to environmental responsibility.• Efficiently handled cashier duties and processed approximately 10 transactions per day, ensuring accuracy and a seamless checkout experience in a fast-paced retail environment, resulting in a reduction in wait times.• Performed educational demonstrations for 20 customers and children monthly, articulating product benefits and sustainability initiatives, resulting in heightened customer engagement and a 15% boost in sales of highlighted products.

Singapore

Assisted in baking traditional pastries.Serving customers at front from time to time.

Bachelor Of Science With Honours, Business Analytics, 4.4

Activities and Societies: NUS Recreational Volleyball Club Relevant Courses taken: CS1010A - Programming Methodology CS2030 - Programming.

Diploma With Merit (Full-Time), Human Resources Management And Services, Diploma With Merit

Activities and Societies: SB Business School Club, PAYM Community Leadership Programme Member of Singapore Polytechnic Outstanding Talent.

Gce "O" Levels

Activities and Societies: Volleyball School Team