Technology Support Specialist at Cisco.I’m an IT Technical Support professional with a strong background in telecommunications, particularly SMS, and I’m currently working towards a degree in Computing and IT.Over the course of my career, I’ve developed solid technical expertise and a knack for problem-solving, which I put to use every day. My ability to troubleshoot technical issues and deliver outstanding customer service highlights my capacity to tackle challenges effectively and professionally.Outside of IT, I volunteer as an assistant coach for a local grassroots children’s football club. This role has been invaluable in building my leadership and communication skills, as well as fostering a positive and inclusive environment for young players. These experiences not only shape my coaching but also enhance my approach to teamwork and collaboration in the IT field.