Member of the Global Business Solutions (Payment Acceptance) business. supporting the TeleCheck/Pay By Bank product team through understanding and analysis of business needs, and the impact of those needs from a technical perspective by documenting functional and technical requirements using tools such as Confluence, Office 365, and JIRA that provide solutions that leverage product capabilities and best practices in order to produce an optimal solution that fit stakeholders’ business needs and production operability. Modify requirements through amendments or variances due to project scope changes during the SDLC. Support testing cycles to ensure technical specifications meet the business requirements.Lead knowledge-sharing sessions, and present information comprehensively. Demonstrate the ability to respond effectively to questions from IT groups, product owners, and internal/external clients.Support projects through their entire lifecycle – pre-planning, discovery, scoping, design, development, and testing.

Member of the Global Business Solutions Merchant PMO team supporting the Merchant Acquiring business team portfolio through understanding and analysis of business needs, the impact of those needs from a technical perspective by documenting functional and technical requirements using tools such as Office 365 and JIRA that provide solutions that leverage product capabilities and best practices in order to produce an optimal solution that fit stakeholders’ business needs and production operability.Supported projects through their entire lifecycle – pre-planning, discovery, scoping, design, development, and testing.• Collaboratively liaised with business operations and technology teams to elicit functional, operational, and business task requirements to migrate 28 merchants from one backend processing platform to another through the creation of requirements traceability matrices that document all the changes – IT and business tasks that are needed to take place.• Successfully managed the scope of assignments; communicated scope issues and or problems in meeting committed work immediately to the project/resource manager.• Acted as a Requirements Engineer to determine and assess the impact and document the functional and business operational requirements needed to change the bank sponsorship of multiple merchant relationships from one sponsorship to another

Agile SDLC: Member of Strategic Marketing team working closely with the Product Manager responsiblefor the business process analysis of the ACS home web portal responsible for analyzing, validating, and documenting business requirements for a Content Management System – Adobe Engagement Manager - in the form of Product Backlog Items (User Stories), features, business requirements, and business canvas artifacts using such tools as Azure DevOps, Word, and Excel.Developed and refined repeatable processes designed for a maturing organization for the operations team.Served as the facilitator for requirements elicitation sessions and acted as a bridge between operations, stakeholders, and the IT solutions team throughout the project life cycle.Worked closely with IT in translating business requirements into wireframes and workflow diagramsCaptured, tracked, analyzed, and communicated requirement change requests and enhancements.Consulted with cross-department business owners to assess needs for new systems and enhancements.Participated in User Acceptance Testing of Product Backlog Items from the Quality Assurance Team

Worked on the T-Mobile account supporting the Digital Billing Platform transformation and integration Agile projects through understanding and analysis of business needs, the impact of those needs by documenting functional and technical requirements in the form of user stories, features and LOE artifacts using tools such as Jira and Confluence and provide high-level solutions that leverage product capabilities and best practices in order to produce an optimal solution that fit stakeholders’ business needs and production operability.Acted as the key focal point for stakeholders in the Billing domain by providing insights into product capabilities by leading and participating in formal and informal design reviews with stakeholders.Communicated the details of the proposed and existing solutions to the stakeholders (business and IT) and its impact on business processes.Supported projects through their entire lifecycle – scoping, design, development, and testing and post-production.

As a member of the IT Requirements team, I supported software development and infrastructure initiatives for small to large medium-sized projects, through the analysis and documentation of infrastructure requests, functional and non-functional requirements for IT Delivery projects by working with business partners across multiple business functions (sales, sales operations, business intelligence, online, digital experience, customer support) to align technology solutions with business strategies that facilitate customer solutions.Successfully led the elicitation of infrastructure, functional and non-functional requirements from a diverse group of stakeholders’ enterprise-wide and documentation of them in use case format, process maps, UML and workflow diagrams ensuring they align with the business requirements using tools such as Word, Excel, Visio, and OneNote and present them for review and sign off from the client.Led Joint Application Development (JAD) sessions with the vendor and delivery teams – ensure alignment with the technical assessment, business requirements, and architectural assessment.• Collaboratively established and facilitated communication between impacted stakeholder groups (architecture, business intelligence, customer support, online, IT and sales and business operations) to ensure business, functional and non-functional requirements are met through JAD and requirements elicitation sessions for the creation of accurate and complete requisite documentation including but not limited to traceability between business and functional requirements for new functionality and enhancements to the AT&T Pre-Paid product portfolio.• Successfully managed scope of assignments; communicate scope issues and or problems in meeting committed work immediately to the project manager.

Merchant Services Application team member supporting the Merchant Services application by providing design and documentation of business and functional requirements to enable Product Management to deliver the appropriate solution for clients in the health care payments industry through significant interactions with development, internal service delivery and quality assurance teams to align technology solutions with business strategies to facilitate customer solutions.Successfully led the functional requirements effort from the documentation of them in the User Story form and requirements document formats using tools such as OneNote and JIRA.• Groomed the product backlog of 62 existing issues and user stories into a consumable format for Development to develop new functionality and fix defects.• Acted as a product owner liaison to the business to document and prioritize the product roadmap.

In the Customer Solutions portfolio on the Corporate Technology Group's Customer Solutions team supporting Small Packages shipping and returns product line.• Documented the current ‘As Is’ process of a web based shipping product for small packages for a system re-engineering initiative.• Successfully liaised with marketing, business solutions and Application Development teams to document change request forms and functional requirements documents.• Processed standard implementation small package returns deployments weekly for the Operations team for revenue accounting billing.

IIBA is the international premier professional association for the business analysis profession. I promoted and increased the visibility of the organization in the metro Atlanta professional and business community and assisted the chapter in rolling out organizational initiatives.

Worked on the Big Data/Enterprise Data Warehouse team supporting business intelligence data warehouse initiatives for mobility and home solutions for AT&T.

AITP is the leading worldwide society of information technology business professionals and the community of knowledge for the current and next generation of leaders.

Worked as a Business Analyst in the Global IT Services Center supporting the Tax Practice service line of EY.• Successfully completed TY2013 data mappings for state Schedule K-1 tax forms for 2014 processing.• Effectively liaised with tax technology enablement teams to design a single sign on portal for user management for system access to partnership tax systems (current and future).• Improved client satisfaction through the requirements development and management of TY13 changes to the legacy custom Work Opportunity Tax Credit state software system for deployment in 2014.

On the WMS and DAS floorplan finance and risk management solutions product team providing highly-configurable web-based applications that meet the needs of banking, captive financial institutions and auto dealers.• Reduced product requirements backlog of the legacy platform application by documenting requirements for enhancements to it for various clients.• Drafted cost estimates and Statements of Work on behalf of clients for software enhancement requests for the legacy and enterprise application platforms once approved by the Product Review Board.

On the iVOS insurance solution product team. iVOS is a single solution for all insurance transactions including: Claims Management, Policy and Underwriting, Billing, Medical Cost Containment, Event Reporting and Management and Document Imaging.• Collaboratively liaised with client and software product management for requirements elicitation, management and validation of business and functional requirements, change control requests, user interface and user stories for the development of custom client configuration software solutions deployment to the iVOS application that successfully meet their business process needs.• Facilitated analysis meetings with product management and clients to determine and prioritize business and system requirements for projects characterized by high profile status, risk and complexity.• Successfully collaborated with Development to ensure that the IT solution met the software product management strategy and addressed the client’s business process.

Assisted people in career transition with job search techniques/strategies that included social media training on LinkedIn in order to help them leverage it more effectively to achieve their business and professional goals.• Conducted LinkedIn presentations/training sessions and profile reviews at jobseeker and networking events.• Administered LinkedIn profile consultations with clients.

• Acted as the organizational liaison to the general public through the management of information regarding the chapter's programs, events and community service initiatives through press releases and public appearances.• Developed and presented LinkedIn presentations to assist both individuals in career transition and those employed in order to better leverage LinkedIn as a networking tool in order to achieve professional and personal goals.• Acted as a workshop presenter at the 2009 BDPA Technology Conference for the Adult Workshop, Professional Track Series where I presented using LinkedIn as a networking tool for the 21st century.• Returned as workshop presenter at the 2010 BDPA Technology Conference for the Adult Workshop, Professional Track Series in the Social Media area where I did two workshops on LinkedIn – an introduction to professional social networking and an advanced mastery of the tool.

• Improved client satisfaction by successfully managing the software product development life cycle from the requirements gathering and management of new software features end-to-end for a legacy point release released in October 2008 with QA, development and technical documentation teams.• Effectively liaised with client and professional services for requirements gathering and management of project scope, Use Case and supplemental specifications documentation for the development of customized risk management software solutions (plug-ins) deployment to STARS application that successfully addressed their unique business process needs.

• Collaboratively established and facilitated communication between impacted stakeholder groups (development, retail sales operations and IT) to ensure business and system requirements are met through the conducting of JAD requirements sessions and the creation of accurate and complete supporting documentation including but not limited to traceability between business and system requirements for enhancements to the Guided Selling Kiosk platform for deployment on a quarterly basis.

Effectively interfaced with Large Business Systems product marketing to define and to document scope and functional requirements for new and enhanced Large Business Systems product initiatives that impact key IT areas of the business - sales, customer care and provisioning within a SDLC framework. This was accomplished through the conducting of JAD sessions with stakeholder groups such as sales, customer care and provisioning in order to gather the requirements and facilitate effective communication between product marketing and the aforementioned stakeholder groups to ensure the successful deployment of new and enhanced product initiatives for Large Business Markets.

Successfully documented and assessed IBM’s financial services client’s client server, mainframe and distributed systems that were migrating to IBM by effectively gathering and documenting existing documentation on migrating systems.

• Capably liaised with various owners of several business process groups that have specific needs and input into the creation of new financial services products targeted for the sub prime financial market.• Increased revenue stream of debit card product line by effectively documenting requirements, system processes and flows using Visio for the new pre-paid VISA and Master Card overdraft products that debuted in the summer of 2005.

Successfully reviewed, revised and compiled existing project management methodology documentation in the Technical Systems Group of the ACS PMO that originated from disparate ACS business units in to a unilateral methodology standard that would be deployed by all business units. This included the methodology and procedures for the standard five project management processes as well as Project Workplan, Change, Quality and Risk Management.

• Successfully project managed multiple product costing software migration projects from mainframe to client server ORACLE database environment that resulted in cost savings of $1 million to the corporate cost structure.Project Highlights:• Capably worked with project team, customers and management to prioritize requirements and develop and maintain detailed project plans using Microsoft Project.• Solely controlled development of all project documentation from the development and administration of the project plan through project closeout process.• Effectively ensured success of the projects by taking ownership of deliverables and assisted in support, end-user training or other tasks as necessary.• Successfully coordinated domestic and international deployments of software application with respect to diverse cultural and business practices.• Expertly facilitated meetings in support of project teams and customers.• Effectively structured technical specifications document to facilitate test plan and use case creation.• Capably supported development team and QA with testing activities and needs• Skillfully coordinated and participated in User Acceptance Testing for larger software releases• Successfully enhanced customer satisfaction of application by delivering quality deliverables within schedule and resource estimates• Solely increased personal knowledge and understanding of technical and functional aspects of supported application/systems and processes by reviewing, creating and maintaining system documentation using Information Mapping methodology• Capably coordinated the local implementation & training of the corporate SEI-CMM initiative and act as subject matter expert on the Capability Maturity Model.• Exceptionally supported users via various support channels in order to resolve system user issues/inquiries/training needs /problems, which yielded greater ease of use.

Expertly developed, documented and executed structured manual and automated test plans, use cases, test scenarios, test scripts and procedures for simple to complex business process functionality of an AT&T proprietary client server–based cost accounting software application. Provided software (system, stress, unit & regression) testing, verification and certification of deliverables across the software development and implementation life cycle for each software release.