Enterprise Tools and Integration - AutomationNTT Data Services acquired Dell Services 11/2016Example Projects:• Automating virtual server deployments (VMware) from requests in multiple ticket systems • Automating the update of server monitoring from requests• Driving application of WSUS (Windows Server Update Services) patching on servers from changes originating in different ticketing systems (multiple Remedy and ServiceNow instances)• Extending the capability of low disk space incident processing to increase resolution rate. Including additional features such as adding support for SQL transaction log size reduction, targeted NTFS file compression, and providing detailed reporting for cases not resolved by automation• Creating scripts for testing BMC TrueSight Orchestrator server communications prior to installationDay to Day responsibilities:• Supporting multiple highly available BMC TrueSight Orchestrator grids leveraged across multiple customers (18 CDP/HACDP servers, and 35+ LAP (lightweight activity processor) server pairs)• Deploying servers into customer environments coordinating network access across multiple teams • Creating automation workflows as assigned• Integrating and testing communication with ticketing systems as required• Mentoring and training new developers• Creating requirements and pre-requisites documentation for deploying new and updated workflows, workflow processing flow diagrams, and documentation for supporting grid operations• Investigating and resolving issues with existing automation processes• Creating/supporting virtual servers in a test environment as needed for workflow development• Hosting weekly infrastructure update review and on call issue review meetings

Supporting the Dell Cloud on Demand offeringProjects:• Automating deployment of F5 load balancing virtual server appliances• Creating PowerCLI/PowerShell scripts for verification of functionality and configuration enforcement of ESXi servers and active directory as required• Working with testers for identification and resolution of issues prior to new service deploymentDay to Day responsibilities:• Deploying new ESXi clusters for public cloud support• Configuring/Deploying new virtual server networks as needed• Troubleshoot firewall and other network communications for ESX and guest VMs• Troubleshoot ESXi hardware/software issues• Support responsibility for 300+ ESX/ESXi servers• Perform VM guest troubleshooting as required by management escalations• Configuring security access and maintaining active directory accounts for public cloud access• Special projects as required

Projects:• Deploying new vSphere servers and ESX/ESXi clusters for supporting client projects• Writing PowerCLI scripts as needed for server and VM configuration and documentationDay to Day responsibilities:• Troubleshoot firewall and other network communications for ESX and guest VMs• Troubleshoot ESX/ESXi hardware/software issues• Troubleshoot vSphere server software issues (server services on Veritas clusters)• Support responsibility for 400+ ESX/ESXi servers and 2000+ VMs• Troubleshoot HP c7000 chassis hardware/firmware issues with Onboard Administrator and Virtual Connect configurations with tagged/untagged VLAN support and LACP configurations• Perform VM guest OS life cycle activities

Deploying domain controllers communicating via IPSec in firewalled refinery environments to allow use of production domain accounts for lab resources* Server migrations to newer hardware/OS* Multiple NT 4.0 domain to Active Directory migrationsDay to Day responsibilities:* Troubleshoot firewall and other network communications for WAN applications* Ongoing Active Directory design and maintenance in a WAN environment* Maintain internal naming infrastructure (DNS and WINS)* Write Visual Basic Scripts for other team members as needed for projects* Primary support responsibility for 120+ servers, secondary and tertiary support for an additional 470+ servers* One month per year coverage of 123 hour/week on-call rotation for all off hours severity 1 or 2 issues for 1200+ servers, high severity issues resolved per on-call ranged from 20-40

Projects:* Consolidated NT 4.0 and Novell file and print servers to Windows 2003 servers, created logon scripts to perform a zero touch end-user reconfiguration* Migrated production NT 4.0 domain to new Windows 2003 Active Directory* Responsible for scripting solutions for problematic wide distribution fully automated software deployments to workstations (~3200 workstation environment)* Deployed ISA Server 2004 infrastructure to replace existing Linux Squid solutionDay to Day responsibilities:* Maintain patching infrastructure with mixed base of CA Unicenter and MS WSUS* Troubleshoot firewall and other network communications for WAN applications* Ongoing Active Directory design and maintenance in a WAN environment* GPO design and scripted enforcement of Computer OU memberships* Administer ISA Server 2004 and scripts for block lists and access performance* Maintain internal naming infrastructure (DNS and WINS)* Write Visual Basic Scripts for other teams as needed for application projects

Fujistu Network CorporationDesktop and server team* Performed majority of NT 4.0 to Active Directory migration for primary user domain* Created desktop software images for workstation deployment* Created Visual Basic Script based utilities to automate backup and restore functions for workstation deployment

Desktop Support team lead responsible for 13 technians across 3 physical sitesCreated automated account support tools, evaluated support software, maintained operational procedures for Desktop CSLC program. * Maintained server resources necessary to support CSLC Desktop Services* Provided third level application, operating system, and networking support.