Kel Bhatia Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

*Integral part of a Brandon Hall Award Winning training team.*Onboarded new hires and trained them with base knowledge about the company and the software to support a smooth transition.*Helped update out-dated in-person training program for virtual accommodations, increased engagement, and expanded for world-wide hiring.*Utilized excellence in editing and copywriting to proof-read all content within training documents and company-wide communications.*Created learning content… Show more *Integral part of a Brandon Hall Award Winning training team.*Onboarded new hires and trained them with base knowledge about the company and the software to support a smooth transition.*Helped update out-dated in-person training program for virtual accommodations, increased engagement, and expanded for world-wide hiring.*Utilized excellence in editing and copywriting to proof-read all content within training documents and company-wide communications.*Created learning content, managed new hires, led and built instructional workshops on the software and company expectations*Used and organized various LMS systems such as Lessonly and Articulate*Worked through HR related situations with new hires and either assisted them personally or directed them to the next best option. Show less

Toronto, Ontario, Canada

*Supported FreshBooks users via phone and email to increase product knowledge and improve satisfaction.*Reached senior position within first year.*Handled complicated technical cases and worked with escalated customers diligently to reach a solution.*Quickly and efficiently adapted to changes in the program so as to assist customers with a growing platform and new features.*Assisted in training and teaching new support hires to achieve excellent standards (knowledge, language… Show more *Supported FreshBooks users via phone and email to increase product knowledge and improve satisfaction.*Reached senior position within first year.*Handled complicated technical cases and worked with escalated customers diligently to reach a solution.*Quickly and efficiently adapted to changes in the program so as to assist customers with a growing platform and new features.*Assisted in training and teaching new support hires to achieve excellent standards (knowledge, language use, grammar, tone-matching, etc). Show less

Toronto, Canada Area

Toronto, Ontario, Canada