Kelby Patterson Email & Phone Number

United States

Vancouver, Washington

Providing IT Server and desktop Support for business critical organizational units. Active directory and group policy and targeted group policy management, RDP configuration and remote application deployment. Hyper V and failover cluster management. DNS/local security/firewall rules maintenance.

Broad scope of support in everything IT related, center network troubleshooting, computer desktop support, application support with CSS, CMS, FMS, Outlook, Intercall, minute menu, adobe, java, excel, word, IE 6,8,9, firefox, chrome, win xp pro/win7, active directory, netterm, adp etime, office 2003, office 2007, office 2010, hardware support for dell optiplex and hp workstations, syaback up utilities, data recovery and restoration, customer service and support, internal user service and support.

Portland, Oregon Area

Remote Desktop SupportE-mail support Support consists of instruction and troubleshooting of issues surrounding the use of CompanionLink synchronization software between PDA devices (Android, Iphone, BlackBerry, WebOS, WindowsMobile) and Personal Information Managers suchas Outlook, ACT!, GoldMine, Palm Desktop, Blackberry Desktop, Lotus Notes, SalesForce etc..

Desktop support for apple computers such as the imac, macbook, macbook pro, mac pro systems. Provide customer service to all apple customers and resolve operating system issues and basic hardware issues. Operating systems supported are: Mac OsX 10.4.11 through 10.6.5. Hardware issues supported are optical drive, hard drive, motherboard, keyboard/mouse and trackpad, apple cinema display. Support includes getting customers to proper support staff for warranty and application issues and escalating calls to tier 2 advisors for issues or agreement with customers not satisfied or getting resolution for their issue. Process orders for apple products and apple care protection plans. Operating in a team environment with direct supervisor support..

Desktop support for all employees local to the Lake Oswego office as well as remote desktop support for the North American region. Support entailed troubleshooting all hardware, operating system, application issues submitted by users. Support also included refreshing, rebuilding, data back-backup and restoration with Altiris recovery solution, reallocating, systems for all users remote or local. Support tracking was conducted using Remedy application to track and monitor requests submitted by users. Required that a minimum of 20-25 action requests be completed weekly. Multitasking, high stress role that required effective self managed, independent decisions.Project Highlights Quarterly system refreshes, local and remote desktop supportSuccessfully completed Spring, Summer, Fall and Winter system refreshesSuccessfully fulfilled requirements to migrate all local users to MS Office 2007Installed Silver Point Network Cache Server and new HP DL380 Server with Array > Technical Environment Applications: Windows XP Professional, Vista, Server 2003 Enterprise, Server 2000, Exchange 2003, 2007

Service, Computer Support, Security, Reception, Scheduling and Ordering Assistant. Complex position required unique combination of office, computer, scheduling, and security skills as needed. Computer use included Peachtree software, Microsoft Windows, Word, Excel, Power Point, Internet, and networking. Included software installation and hardware repair as needed on a monthly basis, along with parts and equipment ordering. Still provide computer service part-time as needed.(Attended College

Revised Sales and Marketing Outlook databases to ensure all business contact information for the northwest region was correct and removed all existing business contacts that were no longer valid or wished removal upon making contact by telephone. > Project Highlights : Revised the Outlook database given to me for the northwest region within allotted time and contacted over 1200 business contacts within a six week period > Technical Environment : MS Windows XP Professional, Outlook

Personal phone and walk-in reception that included answering a multi-lined phone system, keying work orders, purchase order acknowledgments, late purchase orders, unacknowledged orders. Responsibility for scheduling deliveries for products and meeting monthly quotas. Assisted designers with orders and maintained various office duties such as filing and data entry, extensive computer use. Multitasking high-stress position that requiring affective independent decisions(Attended College-Transfer Degree

Maintained Oregon/State DPSST Certification and provided armed guard support covering the Portland and urban areas surrounding Portland. I conducted mobile patrols of client's locations in residential, commercial and industrial areas. Documentation of findings through reports and log sheets was required for every patrol.

Spring Term Instructor for GED students while I attended college full-time. Duties and skills included planned coursework in the basic understanding of Microsoft Windows 98, Word, Excel, computer networking and hardware. Also required student instruction in basic installation of computer components/hardware and curriculum development.

NT 4.0 LAN, computer user support for 35+ workstations. Original set up, cabling, tested (network detection and interface specification) and on-going technical support for all staff at a private school. NT 4.0 File Server and Proxy server work. Duties included repair of hardware for students and staff as well as ongoing software support for all Microsoft applications.

Installed, tested (network detection and interface specification) and supported LANs for small businesses, routers, switches, cabling and hubs, computer user support, on site computer technician, computer construction, upgrade and repair as well as computer and hardware sales as a team member.

Responsibilities included organization and dissemination of pertinent information, high level of enthusiasm and morale to ensure the awareness and understanding of the requirements and expectations of each soldier. Accurately and consistently informed Squad leader and Platoon Sergeant of team's status. Skills included operating S.A. T .S. (Standard Army Training Schedule program) for the

Bs, Management And Business Information Systems

Bachelor'S Of Science, Management And Business Information Systems Has Been Completed And

Aas, Network Computer Operations; And Business Management

Degree, General; Digital Systems Technology