Managed the business design, development and implementation of a new submission portal for a top 15 workers’ compensation insurer, providing its retail broker channel with self-service price indications to support the introduction of a tiered rating structure.

Responsible for value proposition development, portfolio analysis and profit improvement strategies for workers’ compensation product line

Responsible for all lines underwriting appetite, web site content, customer service strategy and distribution management support for a startup business unit targeting customers with $5M to $25M in revenue

Responsible for development of strategies, tools and processes to provide geographic profitability outlook and guidance for North American business units

Developed workers’ compensation strategy for small business customer segment; implemented project management process for underwriting management/technical support unit; managed all lines terrorism risk project implementation for North American business units

Zurich American Insurance Co., Schaumburg, IL Nov 2003 – Dec 2003Developed California workers’ compensation strategy proposal for mid-sized customer segmentPolly Klaas Foundation, Petaluma, CA 2003 – 2004Program manager for r.a.d.KIDS child safety education initiative, developed sponsor relationships, recruited instructors, managed training logistics and mentored 36 instructors delivering a 10 hour curriculum, graduating over 400 childrenDeveloped marketing strategy for non-profit’s donor development and retentionRight-Hand Partners, Sausalito, CA 2002 – 2003Consulting support for start-up enterprise counseling new venture entrepreneurs

Developed customer, product and risk selection standards, and managed marketing communications, branding and distribution management strategies, achieving a consistent appetite and refocusing resources on the best profit opportunities Established product line and industry mix goals, and managed monitoring and evaluation of field business unit performance and business plan execution to achieve a 12 point improvement in results for the largest commercial business segment

Managed design, development and implementation of a new business model for efficient distribution of insurance and noninsurance services to small employers, including business process design, Web site development, IT integration, partner relationship management, marketing and advertising strategyCreated unique offerings of property and casualty insurance, HR management, employee benefits and payroll processing services with integrated internet and customer contact center access; delivered the first online workers’ compensation insurance quote service direct to employers

Conducted market analysis, customer research and developed strategic recommendation securing senior management commitment for entry into the Healthcare industry; directed product design and development, and business process and technical staff support successfully implementing Healthcare strategy

Created target marketing strategy, customer selection and product development processes; planned and managed development of first target market programs including new product innovations, and nationwide implementation process

Commercial Group Division Evaluated prospective group programs, developed all lines products and services for selected customer groups, managed results and provided technical underwriting support to business unitsManaged business unit of 24 professional and technical staff, achieved top production results for Commercial Group Division

Underwrote all lines of property and casualty insurance, including medical and other professional liability, for commercial package, franchise and association, and large accounts customers in a wide range of industries