Kelechi E. Email & Phone Number

 Provide advanced technical support for SQL Server, diagnosing and troubleshooting complex issues. Collaborate with clients and vendors to understand needs and offer tailored recommendations. Install SQL Server, configure AlwaysOn Availability Groups, Log Shipping, and Transactional Replication. Implemented automated monitoring solutions, reducing downtime by 20% and enhancing proactive issueresolution. Analyze SQL Server performance metrics, identify bottlenecks, and optimize queries and server configurations. Led successful migration projects, moving critical databases to new version of SQL Server and/or Azure SQL,resulting in improved scalability and cost-efficiency. Developed and implemented disaster recovery strategies that reduced recovery time by 40% during criticalincidents. Educate and train teams on SQL Server features, best practices, and new capabilities. Collaborate with cross-functional teams to ensure a unified customer experience. Create technical documentation, guides, and whitepapers on best practices.

 Managed and maintained over 1000 databases across multiple data centers, achieving 99.9% uptimeconsistently. Implemented performance enhancements, backups, and disaster recovery solutions. Implemented automated backup and restore processes, reducing backup times by 50% and enhancing dataprotection. Oversaw SQL Server upgrades and migrations to the cloud, ensuring seamless migration with zero downtime forkey applications. Configured and supported High Availability and Disaster Recovery (HADR) solutions. Provided 24x7 production support for SQL Server databases, including clustered environments. Utilized SSIS for ETL solutions and supported basic SSRS and SSIS package deployments.

 Standardized desktop configurations and software deployments, reducing support ticket resolution time by 25%. Implemented a centralized antivirus management system, reducing malware incidents by 30% across theorganization. Developed preventive maintenance procedures that decreased system failures by 15% annually. Performed data center and network related tasks as assigned by Supervisor. Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions. Provided job training to new hires as needed. Performed failure analysis and determined corrective action plans. Planned and executed allotted work within deadlines and maintained records of daily tasks. Maintained accurate documentation for system installations, configurations and upgrades activities.