Kamel El Fadl Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

Director of Operations at Indigo Group and Senior Consultant at PMCI

Abu Dhabi

• Oversight of the group’s IT Operations ensuring the optimization and smooth running of the organization’s shared services (IT Operations Center, Managed Services, projects & services delivery).• Manage the threat management team along with the teams responsible for the implementation and training of the policies and procedures under the quality & information security initiatives.• Provide technical and practical advice as well as training on Risk Management and best practice… Show more • Oversight of the group’s IT Operations ensuring the optimization and smooth running of the organization’s shared services (IT Operations Center, Managed Services, projects & services delivery).• Manage the threat management team along with the teams responsible for the implementation and training of the policies and procedures under the quality & information security initiatives.• Provide technical and practical advice as well as training on Risk Management and best practice guidelines.• Lead all operations and new developments in line with company’s set goals and strategies; Manage and coach teams to become exceptional performers. Show less

Abu Dhabi, United Arab Emirates

Progression:2008 – 2015 Director, Business Excellence & Support Services2010 – 2013 Acting Senior Director, Operations (Added responsibilities)2007 – 2008 Manager, Business Development & Account Mgmt.2004 – 2007 Manager, IT Operations2001 – 2004 Senior Systems AnalystCore Responsibilities:• Lead the development & implementation of quality management strategy.• Drive business activities to meet the company plans & long-term strategy.• Develop &… Show more Progression:2008 – 2015 Director, Business Excellence & Support Services2010 – 2013 Acting Senior Director, Operations (Added responsibilities)2007 – 2008 Manager, Business Development & Account Mgmt.2004 – 2007 Manager, IT Operations2001 – 2004 Senior Systems AnalystCore Responsibilities:• Lead the development & implementation of quality management strategy.• Drive business activities to meet the company plans & long-term strategy.• Develop & enforce policies & procedures under ISO9001, 20000, and 27001 as per best practice.• Maintain monthly dashboards on status of operations, risks & ongoing projects.• Analyze complex reports & work with management team to implement appropriate changes.• Drive business awareness sessions; perform Business Risk Assessment & Impact Analysis.Acting Senior Director Operations• Set the strategy to maintain & enhance IT infrastructure per Business requirements.• Oversee efficient functioning of Business-Critical applications & high availability Systems.• Provide scalability to support growth & expansion of new services.• Manage IT service & support providers against contracts & budgets.Manager, Business Development & Account Mgmt.• Manage all commercial issues related to existing & new services.• Ensure service quality, reliability, & performance.• Client training on Service ManagementManager, IT Operations• Manage the IT team responsible for maintaining enterprise wide IT-Infrastructure.• Design & Optimize the IT-Infrastructure to support Multiple Data Centers.• Deliver new methodologies to reduce costs, improve efficiency, & maintain SLA compliance. Show less

Masters

Management Science & Computer Science