Khaled Elsayed Email & Phone Number

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Ontario, Canada

Responsibilities related to consultancy projects:• Provide management consultancy and process improvement support to a wide range of organizations aiming at achieving stabilized growth, and high customer satisfaction levels.• Manage consultancy projects by developing and implementing Quality, Health, Safety, & Environmental Management Systems based on national & international standards.• Conduct gap analysis and assessment to determine efficiency and effectiveness of policies and programs.• Propose improvements to client’ policies, systems and procedures.• Lead Lean Six Sigma projects for manufacturing, production and service industries using DMAIC, FMEA and other tools to successfully transform organizational culture and deliver business results • Provide training, coaching and mentoring sessions during the different projects stages.• Conduct internal audits and compliance audits based on GMPs, national and international standards.• Develop Organization Structures, Job Descriptions, HR Manuals, and Performance Appraisal Systems.Responsibilities related to my role as Quality Management Representative:• Promote quality achievement and performance improvement throughout the organization• Develop, implement, communicate and maintain a quality plan to bring the company’s quality systems and policies into compliance with quality system requirements.• Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC• Ensure compliance with ISO standards and legislation• Ensure procedures are properly understood, carried out and evaluated • Organize and manage quality assurance function in close co-operation with the customers and with the company’s management team• Manage customer complaints with the necessary corrective actions• Implement effective solutions quickly• Identify relevant quality-related training needs and deliver training.• Conduct internal audits

Toronto, Canada Area

• Manage a portfolio of assigned audits.• Conduct manual reviews and pre-assessments to ensure that the requirements of the standard have been met and provide the appropriate feedback to the customer.• Plan and arrange management system audits in accordance with internationally recognized quality and/or environment standards, • Establish audit schedule in consultation with team members and the customer. • Assign each team member elements to audit and ensures the overall timing of the audit, according to established plan.• Conduct audits, determining compliance of customer’s management system to applicable standards by interviewing customer staff at all levels.• Complete checklists, and draw conclusions on compliance and documenting findings. Liaise with team members to determine validity of their findings in relation to lead auditor findings.• Present findings including nonconformities to customers and prepares audit report.• Review all team members’ documentation for accuracy and completeness. • Ensure all documents required by the respective standard are in place for presentation to the Review Team.

Abu Dhabi Emirate, United Arab Emirates

Provide Quality & Excellence support & advise to the Ministry’s General Directorates, Divisions, Departments and Police Stations all over the Emirates. Conduct Training and awareness sessions in the field of Quality & Excellence, in addition to the assessment of submissions (All Categories) based on Shaikh Khalifa Excellence Program for Government.• Ajman Civil Defense General Administration – Ministry of Interior, UAE, on the occasion of delivering an awareness session about the UAE Ministry of Interior Approaches. 12-13 April 2011• Minister’s Office General Secretariat – Ministry of Interior, UAE, on the occasion of being an excellent assessor during the assessment process for the Minister of Interior Internal Award, 1st cycle 2011. • General Directorate of E-Services & Telecommunication – Ministry of Interior, UAE, on the occasion of conducting a workshop on How to Write Submission Documents for the Minister of Interior Internal Award. 25, May 2011• Human Resources General Directorate, Training Department - Ministry of Interior, UAE, on the occasion of conducting a workshop on the Minister of Interior Internal Award Assessor Training, 15-19 May 2011.• Human Resources General Directorate, Training Department - Ministry of Interior, UAE, on the occasion of conducting a workshop on the Minister of Interior Internal Award Assessor Training, 22-26 May 2011.• Directorate General of Um Al Quwain Police - Ministry of Interior, UAE, on the occasion of conducting a workshop on the Organizational Excellence.

Abu Dhabi Emirate, United Arab Emirates

 Consultancy Support, Training, and assessment of submissions based on EFQM Model for Abu Dhabi Award for Excellence in Government Performance and other Awards like Sheikh Khalifa Excellence Award, Dubai Quality Award, Dubai Award for Excellence in Government Performance,

United Arab Emirates

• Manage a portfolio of assigned audits and assign audits to other team leaders and auditors as part of my role as Certification Manager.• Conduct manual reviews and pre-assessments to ensure that the requirements of the standard have been met and provide the appropriate feedback to the customer.• Plan and arrange management system audits in accordance with internationally recognized quality and/or environment standards, • Establish audit schedule a few months in advance in consultation with team members and the customer. • Assign each team member elements to audit and ensures the overall timing of the audit, according to established plan.• Conduct audits, determining compliance of customer’s management system to applicable standards by interviewing customer staff at all levels.• Present findings including nonconformities to customers and prepares audit report.• Review all team members’ documentation for accuracy and completeness. • Ensure all documents required by the respective standard are in place for presentation to the Review Team.

El Hamra, Beirut Governorate, Lebanon

 Responsible for the development and implementation of re-structuring & job descriptions, authority matrix, Human Resources Systems, Performance Appraisal System, Operations Processes for companies in the Middle East Region

Master’S Degree, Quality Management, With Distinction

Activities and Societies: Basket Ball, Swimming ICAS Certified Masters Degree in Quality Management

B.Sc. Business Computer, Business Studies + Computer Science

Activities and Societies: Tennis