Kellan Smith Email & Phone Number

Colorado Springs, Colorado, United States

United States

Teaching people how to get the most out of their LinkedIn through profile optimizations, content creation, and human based automation. The driving force behind this is building relationships and providing value. Our success is helping other's achieve theirs.

Responsible for learning the important skills of the trade under proven Journeymen electricians. Getting the most out each day by using strong attention to detail to avoid mistakes. Troubleshooting problems and finding solutions fast. I was recognized for surpassing the abilities of other first and second year apprentices in only 3 months. I was able to do this by:• Interpreted blueprints efficiently to properly run electrical piping.• Communicated respectfully with other trades for harmonious work.• Bent conduit pipe by hand to exact measurements. • Participated in weekly site wide meetings to keep the entire job safe.

Salt Lake City, Utah, United States

Utilized my wealth of knowledge in dirt bikes to effectively solve customer problems in sales and troubleshooting. By focusing on relationship building I was able to create repeat customers and win unhappy ones over. The market research I received from our customers I would take into R&D meetings. With that information we would develop new goods and use product marketing to spread awareness. I achieved this by:• Consistently exceeded monthly sales goals averaging $1,000,000 per year.• Processed all incoming online orders immediately, staying ahead of the curve.• Sourced new customers for canceled orders.• Delighted customers with exemplary technical support & troubleshooting.• Used active listening to fully understand customer problems.• Nurtured relationships with employees for smooth operations.

Greenwood Village, Colorado, United States

Using my years of experience in face-to-face customer service I served all patrons with a positive attitude and helpful demeanor. Understanding this resulted in achieving top 3 in sales after just one year of employment. This created high customer retention and repeat business. Key takeaways:• Averaged $40,000 per month in sales.• Maintained top gross margin percentage in department at 30.66%.• Practiced excellent parts sourcing to locate unique items.

Colorado Springs, Colorado

Greatly increased my skill of quickly building rapport to establish trust since I was entering the homes of our customers. Respected each client’s home by maintaining a clear work zone and disposing of waste properly. Using open communication with each customer during installations I created a comfortable environment where they could ask questions and know I was answering honestly. Daily tasks included:• Accurately measuring windows of all sizes with precision. • Strategic project management to achieve tight daily deadlines. • Perfect installation of blinds, shutters, and window coverings.

Monument Co

Taking advantage of my years of stockroom experience at Vans I was able to learn this position at an exceptional rate. This resulted in being asked to lead a team of 3 during weekends. Recognized as Associate of the Month after 2 months from hire date. After 4 months of employment I was asked to take over as Department Supervisor. • Certified in five different lift trucks.• Hazmat certified associate. • Worked flexible hours including nights, weekends, and holidays.• Down stock and consolidate the store during days with light freight.• Taking initiative to learn new concepts and provide fresh ideas.

Chapel Hills Mall

After developing my leadership skills as the stockroom supervisor I quickly began finding success in store management. I used a top down approach to motivate my associates and build trust. This allowed effective employee training and kept my team motivated. My healthy team lead to outstanding customer experience. Other key components of my leadership include:• Creating new selling procedures adopted district wide. • Consistently reaching sales goals with minimal payroll through strategic planning. • Leading a monthly store merchandising reset of product and displays.• Using key performance indicators (KPIs) to track and improve our sales. • Learning new product knowledge regularly and training employees to speak to it.

Solano Mall

I interviewed with Vans for a store associate position. After the interview I was given the opportunity to start as the Stockroom Supervisor. This motivated me and allowed me to greatly improve my leadership, communication, and critical thinking skills. I functioned autonomously, executing all stockroom decisions without management oversight such as:• Exceptional loss prevention for a $1,200,000 store.• Developing new company standards for smooth stockroom functionality. • Training all new employees on inventory levels and customer service.• Creating an effective system for receiving and consolidating of product. • Leading biannual inventory counts overseeing third party employees.